Account uncorrectly set up

Ellsbells1 — Sat, 29 Mar 2025 10:04:10 GMT

Since taking out a new contract with 3, my account has been set up as a user and not the owner, stopping me from seeing when bills are coming out etc. Everything I select an option I get hit with a "You are not the account owner".

I have been through the live chat a dozen times, each saying that there is no issue and I should be able to do what I like.

I have been in store and he said it because they've merged my 5G WiFi and my phone accounts incorrectly and to connect to WiFi and it should resolve it. Which it has not

Has anybody been through the "You are not the account owner" issue and have any tips for this?

Re: Account uncorrectly set up

Anankhet — Sat, 01 Nov 2025 14:04:17 GMT

Similar to my account, I’ve been with Three for years. But O can get access to everything. Just not showing my name. I raise the concern many times but useless. Today I decided to end the story by leaving Three and unlinked my direct debit from my bank. It’s not my name anyway.

topic Account uncorrectly set up in Account and services

Account uncorrectly set up

Re: Account uncorrectly set up