topic New phone in Account and services

New phone

Imac — Mon, 07 Apr 2025 14:46:41 GMT

I’ve just upgraded with a new phone. How do I transfer all data from my old one to the new phone and can keep my number. Thanks.

Re: New phone

Geluk — Mon, 07 Apr 2025 14:57:15 GMT

Inserting your original SIM CARD into new phone should do it.

Re: New phone

Paddiewack — Mon, 07 Apr 2025 15:38:56 GMT

If it’s a iPhone make sure they’re both connected to the same WiFi network,hold them close together ensuring Bluetooth is switched on and you can easily transfer all data from one iPhone to another and as Geluk says insert your original SIM card and you’ll retain your number.

Re: New phone

JonathanB — Tue, 08 Apr 2025 10:10:52 GMT

Hi @Imac,

The answers are spot on here. Everything to do with your number and Three account is linked to the actual SIM, so this should just be a case of swapping it over to the new phone.

In terms of your saved info, apps, contacts etc on the phone this will be dependent on the phone you're moving to and from, but if you're moving from iPhone to iPhone, you can use the method @Paddiewack suggested, and if it's between Androids then there's usually similar prompts when you're first setting up to sync everything up either wirelessly or with a cable.

If you'd like some more advice on this topic, please let us know what model the two phones are, and we may be able to dig up some more info.

Thanks,
Jonathan