topic Voicemail in Account and services

Voicemail

Sharona — Fri, 11 Apr 2025 15:19:01 GMT

Trying to set up my voicemail and its asking me for a pin. As soon as I press the # button the line hangs up. I have messages i need to listen to but cant set it up

Re: Voicemail

PeteG — Fri, 11 Apr 2025 15:55:08 GMT

Hello, Sharona.

Are you abroad at the moment?

Pete.

Re: Voicemail

Paddiewack — Fri, 11 Apr 2025 15:56:46 GMT

The default voicemail pin is 0000. Then you can change it to what you want. But if you’re trying to listen to your messages remotely (ie not from your Three handset) then you need to have completed the set up first using your phone.This is for security reasons.

Re: Voicemail

LewisUS — Tue, 06 May 2025 13:05:47 GMT

Hi, I am having the same issue as above. I call 123 and it says I need to set up a pin by calling from my phone but that is exactly what I am doing?

Re: Voicemail

JonathanB — Wed, 07 May 2025 10:03:32 GMT

Hi @LewisUS,

Are you in the UK or abroad at the moment? You can only set a PIN when calling from your phone whilst connected to the UK network.

Thanks,
Jonathan