topic Re: Fault with switching settings through the app in Account and services

Fault with switching settings through the app

Anonymous — Mon, 14 Apr 2025 11:10:35 GMT

Switching adult content off through the Three app doesn't work. You may get a message saying "Settings Saved" but no confirmation SMS ever arrives.

The only way to switch off adult content successfully and receive a confirmation SMS is by logging in via the Three website.

This fault has been ongoing for a number of months.

Any idea when a fix will be rolled out?

Re: Fault with switching settings through the app

Paddiewack — Mon, 14 Apr 2025 11:42:48 GMT

I’ve just tried it and yes you’re correct;no confirmation text. It’s not something I ever fiddle with so doesn’t bother me. Might be worth you checking with customer service though.

Re: Fault with switching settings through the app

Anonymous — Mon, 14 Apr 2025 13:23:30 GMT

Pretty essential when you have a kid with their own phone........

Re: Fault with switching settings through the app

PeteG — Mon, 14 Apr 2025 16:27:31 GMT

Hello there.

After some testing, we've been able to reproduce the issue on our end. It's been highlighted to the right team in the hopes we can get it resolved.

Thanks for posting and testing guys.

Pete.

Re: Fault with switching settings through the app

Paddiewack — Mon, 14 Apr 2025 18:33:06 GMT

Too right!