topic Re: Contract finished and still charging in Account and services

Contract finished and still charging

Odutola — Fri, 06 Oct 2023 19:40:44 GMT

The 2 years contract has finished and they are charging money on the account. The contract expired in August.

Re: Contract finished and still charging

sc1999 — Fri, 06 Oct 2023 19:54:44 GMT

Are you still using your phone or have you left 3? If you are still using your phone the you will still be charged for using it. If you have left 3 did you tell them? If you left and did not take your number then you need to request a stac code.

Re: Contract finished and still charging

JonathanB — Mon, 09 Oct 2023 11:55:46 GMT

Hey @Odutola,

If you exceed the contract term it continues as a rolling monthly plan. If you get in touch, the team can help by taking notice, upgrade, or if you prefer, change your plan to a SIM only if this is cheaper whilst you decide what to do next.

Thanks,
Jonathan

Re: Contract finished and still charging

George4 — Sat, 31 Aug 2024 15:39:13 GMT

This also happened to me and I got a code upon changing. Three continued charging me for the handset two months after contract ending. I have complained and they are undertaking an investigation which will take 30 days. I will never take out another contract with Three.

Re: Contract finished and still charging

Raluca1 — Thu, 19 Dec 2024 21:16:22 GMT

And what happened ? Did they refund the money for you?

Re: Contract finished and still charging

Cem1965 — Mon, 03 Feb 2025 15:11:57 GMT

This is not true, as I was paying 108 pounds a month for a sim and phone contract, but know the phone is paid for and the contract as ran out but they are still charging the same amount every month when they should be just charging me for the sim contract, about 20 pounds a month, not 108 pounds a month. This is just a scam.

Re: Contract finished and still charging

JonathanB — Tue, 04 Feb 2025 14:53:03 GMT

Hi @Cem1965,

Sorry if my previous post wasn't clear. Pay Monthly plans continue on a rolling basis (at the same price), when the minimum term is over. At this stage you need to get in touch to renegotiate or cancel otherwise the plan does remain at the same price.

We've more recently introduced Three Your Way plans, where if you take a device this is on a 0% APR finance agreement, and pay separately for your airtime plan.

Thanks,
Jonathan

Re: Contract finished and still charging

984045023 — Wed, 19 Feb 2025 15:44:45 GMT

It is a scam. I'm wondering if we can sue for this together. This is outrageous.

Re: Contract finished and still charging

mobileuser1 — Wed, 05 Mar 2025 11:39:35 GMT

Other providers (one begins with T) are more transparent and ethical with charging - without taking a finance plan, they change to SIM only - ie don’t charge for mobile device after the contract period ends

Re: Contract finished and still charging

Gexxy — Tue, 11 Mar 2025 18:23:29 GMT

Rubbish you just got reason to scam people

Re: Contract finished and still charging

Fa2 — Wed, 16 Apr 2025 05:51:47 GMT

The 2 years contract has expired on the 14 march but still charging

Re: Contract finished and still charging

JonathanB — Thu, 17 Apr 2025 13:21:51 GMT

Hi @Fa2,

If your plan is for 2 years this is the minimum term, we hope you'll stay and consider renewing, but here's more info on switching and cancelling, or if you'd like to consider options for upgrading please get in touch.

Thanks,
Jonathan

Re: Contract finished and still charging

Lloydm909 — Sat, 17 May 2025 10:23:32 GMT

Jonathan, I’m having the same issue my contract was £80 a month it finished last month and still charged £80 after the handset is paid. So I now OWN the handset and have paid it in full. So tell me how can you legally continue to charge me for something I own???

Re: Contract finished and still charging

PeteG — Sun, 18 May 2025 13:39:25 GMT

Hello.

If you were on a finance agreement where the handset was paid up monthly alongside your air time, the handset payment should have stopped once the loan was completely payed, leaving only the airtime. An error like that is one the team would be able to fix for you.

If you're on an older agreement where you pay one amount for the airtime only, and never had a charge for the mobile phone, it means your agreement would have been for the £80 per month for a minimum term of two years, and would remain that way until you change it. In that case, it wouldn't be an error or oversight on Three's side, as it would need to be you that changes it.

I'm not sure which of these two types of agreement you have, but hopefully that information is useful, and you can contact the support team with that to move on with the next steps.

Pete.

Re: Contract finished and still charging

LucyOS — Fri, 30 Jan 2026 14:16:52 GMT

I have had a similar experience with Three and am in the painful process of making a complaint and requesting a refund.

"Pay Monthly plans continue on a rolling basis (at the same price), when the minimum term is over. At this stage you need to get in touch to renegotiate or cancel otherwise the plan does remain at the same price" - This default position is a deeply dishonest way to operate and it is an insult to customers to present it as reasonable as logical. It clearly benefits Three and seriously disadvantages customers. This happened to me over 18 months without my knowledge, meaning that I have paid Three enormous sums of money for no reason whatsoever.