topic Re: Caffè Nero code says already redeemed in Account and services

Caffè Nero code says already redeemed

lauwra — Thu, 17 Apr 2025 20:11:57 GMT

For the past 3 week and occasionally before that, when I have tried to use my Caffè Nero £1 QR voucher, I have been told that it has already been redeemed. It definitely hasn’t.
Please could anybody advise why this is happening.

Re: Caffè Nero code says already redeemed

PeteG — Fri, 18 Apr 2025 09:12:42 GMT

Hello, Lauwra.

That's not so great. Each code is unique as far as I know. I have no idea why it would be showing as used if you hadn't used it already. Does anyone else have access to your Three+ App?

Pete.

Re: Caffè Nero code says already redeemed

amitchell — Sat, 08 Nov 2025 15:51:37 GMT

I’ve had this happen a few times now and it definitely needs to be addressed!! The barista tells me that the “code is invalid” and gets very annoyed, and is reacting as if I’m trying to use an already claimed code.

It’s VERY embarrassing, as it’s after they’ve made my drink and there’s a whole queue of people behind me and I’m unable to pay!
I tried messaging Three support and they said it was likely “due to there not being any codes left.” But if this is the case, and a downloaded code doesn’t guarantee a drink, Three need to take responsibility for notifying when the code is no longer valid. This is because often I’ll have made a trip specifically to get my Caffè Nero, and then it doesn’t work!

If there are any Three advisors that can comment on this, it’s definitely an issue. It seems to be in line with the code T&C’s updating too.

It’s bad enough that all the codes are always gone by Tuesday - and then they don’t even work when we come to use them!!