topic Samsung Smartwatch Pairing Add-on in Account and services

Samsung Smartwatch Pairing Add-on

Simon1 — Sat, 11 Mar 2023 06:44:37 GMT

SMARTWATCH PAIRING I've been with 3 for 10 years and want to add my Samsung smartwatch to my contract. 3 advertise smartwatch pairing for both apple and samsung smartwatches but I can't get the add-on. I get mix messages, the store I visited said 'yes' I should able to get it for £7/month but after they tried for an hour with customer service, customer service said they were having technical issues. (If 3 wants to get rid of you they always use the technical issue excuse I think its part of their training). I tried again over the phone and this time I was told I needed a brand new contract they couldn't just add it on to my current contract plus I'd be given a new phone number which I don't want. A new contract would also cost me more money than simply taking an add on to my existing contract. It seems pretty straight forward to me to just allow me to add smartwatch pairing onto my existing contract. It's really frustrating and I feel like taking my business elsewhere. Am I the only one who's having problems.

Re: Samsung Smartwatch Pairing Add-on

MZone — Sat, 11 Mar 2023 18:31:55 GMT

Have a look at the info here.

Re: Samsung Smartwatch Pairing Add-on

Darkstar — Sat, 11 Mar 2023 18:57:51 GMT

@Simon1 I'm in the same boat as you but however, I did manage to get the Smartwatch Pairing Plan add on to my current plan only to be told that it won't work on my current plan until later on this year.

The only way for smart watch pairing to work for us Samsung users at the moment is to get the Three Your Way plan.

https://community.three.co.uk/t5/Account-and-services/Smartwatch-Pairing-Plan-issue/m-p/10353#M1159

You can have a look at the above link for my issue with it.