https://community.three.co.uk/t5/Account-and-services/Service/m-p/48791#M11881 <P class=""><SPAN class="">I spoke to the contact center at Three and had a conversation with a representative team regarding a proof of usage. He was unhelpful and insisted that I provide proof of purchase. Even though I provided them with the proof of purchase, Three claimed it was insufficient due to the absence of the IMEI number. I contacted Argos where I got my phone from once again, and they informed me that they cannot provide the IMEI number as it is located on the box. However, I did send Three a picture of the box displaying the IMEI number, but it still wasn't considered adequate by them. Now, I'm uncertain about the next steps to take, especially because my insurance company requires proof of usage before they can provide a replacement phone.</SPAN></P><P class="">Pl be aware of their service before joining this terrible network provider.</P> Fri, 18 Apr 2025 18:10:21 GMT Aronalebachew 2025-04-18T18:10:21Z https://community.three.co.uk/t5/Account-and-services/Service/m-p/48791#M11881 <P class=""><SPAN class="">I spoke to the contact center at Three and had a conversation with a representative team regarding a proof of usage. He was unhelpful and insisted that I provide proof of purchase. Even though I provided them with the proof of purchase, Three claimed it was insufficient due to the absence of the IMEI number. I contacted Argos where I got my phone from once again, and they informed me that they cannot provide the IMEI number as it is located on the box. However, I did send Three a picture of the box displaying the IMEI number, but it still wasn't considered adequate by them. Now, I'm uncertain about the next steps to take, especially because my insurance company requires proof of usage before they can provide a replacement phone.</SPAN></P><P class="">Pl be aware of their service before joining this terrible network provider.</P> Fri, 18 Apr 2025 18:10:21 GMT https://community.three.co.uk/t5/Account-and-services/Service/m-p/48791#M11881 Aronalebachew 2025-04-18T18:10:21Z https://community.three.co.uk/t5/Account-and-services/Service/m-p/48805#M11885 <P>Hello there.&nbsp;</P> <P>It sounds like a bit of a bind. What happened to the phone, was it lost, stolen, or damaged?&nbsp;</P> <P>Pete.</P> Sat, 19 Apr 2025 08:51:17 GMT https://community.three.co.uk/t5/Account-and-services/Service/m-p/48805#M11885 PeteG 2025-04-19T08:51:17Z