Frankie

chelseafrankie — Sun, 20 Apr 2025 18:49:23 GMT

I've cancelled my home broadband in january, returned the device, and i was STILL charged for £105. I used live chat with an agent 3 times (!) and i still haven't received a refund. I've been told on the 7th of april that the refund is on it's way, 7 days later there was still no refund, so i called customer service on the 17th; and i was told to call AGAIN on the 24th and request a refund. I have returned the device, i received a confirmation email from Three about that, and i was still charged. Since the 7th of april im still running after my money, and now i am considering to cancel my mobile contract as well, as this is really getting annoying. I am asking for help (and a refund) but nobody is willing to actually help.

Re: Frankie

PeteG — Mon, 21 Apr 2025 13:15:53 GMT

Hello there.

It's disappointing to see that you've been having issues after the return was done. I'll drop you a direct message with advice on what to do next.

Pete.

Re: Frankie

Waterbottle — Tue, 29 Apr 2025 19:15:24 GMT

All part of the plan, make it impossible and hope you give up. Three is going bust in the next 3 months

topic Re: Frankie in Account and services

Frankie

Re: Frankie

Re: Frankie