topic Email about deactivating sim in Account and services

Email about deactivating sim

BoJ — Tue, 22 Apr 2025 20:09:12 GMT

I’ve had an email saying the following….

Hi there,

It’s been 180 days since you last used your plan – so it’s due to close tomorrow.

Once it’s closed you won’t be able to reactivate it. You’ll then have just 30 days to transfer your number.

To keep your plan running on this number just use your services before midnight. All you need to do is either:

Make a call
Send a text or MMS
Use some mobile data

Or anything else that uses up some cash credit.

My daughter is currently using the sim with a payg data pack so not sure why I have this email? I tried to do live chat but they wouldn’t help me as they said I wasn’t the account holder but I am and I pay but it’s in my daughter name as she is over 18. How can I stop this happening?

Re: Email about deactivating sim

Paddiewack — Tue, 22 Apr 2025 20:19:39 GMT

Simply do any one of the three mentioned or alternatively top up (remotely) and argue the question with customer service tomorrow. PAYG numbers have to make a chargeable event every 180 days or risk becoming inactive. Incoming calls/texts don’t constitute a chargeable event!

Re: Email about deactivating sim

BoJ — Tue, 22 Apr 2025 20:45:57 GMT

But it is topped up with an active data pack so unsure why I have this email?

Re: Email about deactivating sim

Maxine — Wed, 23 Apr 2025 11:25:23 GMT

Hey BoJ,

Welcome to the Three Community!

We can totally understand why this would cause a little panic. If the account is in your daughters name, this would mean she's the account holder and would be the only one to talk about the account unless you're an authorised contact, which seems this isn't the case.

Do you pay for the Data Pack every month for this account?

Maxine

Re: Email about deactivating sim

JonathanB — Mon, 28 Apr 2025 16:10:44 GMT

Hi @BoJ,

Did your daughter manage to clear this up with the team? Please let us know if you still need help with this.

Thanks,
Jonathan