topic No active plan in Account and services

No active plan

Mibs1 — Tue, 29 Apr 2025 20:08:22 GMT

I’ve had message from three saying a bount closed and no active plans? Any help?? Different sim card but same number

Re: No active plan

Paddiewack — Tue, 29 Apr 2025 20:32:12 GMT

I’d like to help but you’ll need to elaborate more.

Re: No active plan

Mibs1 — Tue, 29 Apr 2025 20:51:43 GMT

I’ve kept same number but different SIM card. When I went to pay this month account and after I pays it says no active plans at the tip of the page

Re: No active plan

Paddiewack — Wed, 30 Apr 2025 06:04:32 GMT

Then it’s clear you need to contact customer service.

Re: No active plan

JonathanB — Wed, 30 Apr 2025 12:31:47 GMT

Hi @Mibs1,

Did you take a new line and get the same number transferred over, rather than upgrading the existing plan? It sounds like you've cancelled the old account and opened a new one based on what you're describing at least.

You may be able to link the accounts with a feature we recently added, check for this under More Actions when logged in:

If this doesn't solve the issue, I think you're best to check with customer services as @Paddiewack suggested, if there's 2 accounts on the system with all your personal details matching then they should be able to link them up for you.

Thanks,
Jonathan