topic Re: My poor old phone needs replacing in Account and services

My poor old phone needs replacing

Luckylegs — Tue, 28 Jun 2022 17:54:20 GMT

I’ve been with 3 for about 17/18 years, I’m using a mobile that is older than my grandson and he is 9 haha, I chose a sim only a few months ago until I was in a position to upgrade the phone, I was told I could after 3/6 months, now I’m being told I can’t for 18 months.. 3 have let me down now ☹️

Re: My poor old phone needs replacing

Jake_F — Tue, 28 Jun 2022 18:52:17 GMT

Hi @Luckylegs who was it that told you that you can’t upgrade?
The general rule when you’re on a sim only package is you can upgrade to a phone plan as long you have been a customer for 3 months. The only rule with that is you have to stay on the same data package you’re currently on or a higher package. This is subject to passing a credit check if you’ve never had a phone plan with us before.

I’d probably suggest visiting a store with some I.D and someone will check your account eligibility for you and talk through your options

Re: My poor old phone needs replacing

DanC — Tue, 28 Jun 2022 19:29:54 GMT

As Jake says you should be able to upgrade to a phone after 3 months of having the SIM as long as it's the same or higher data package.

If you have not had a phone on that account before the store will have to perform a quick SIM to HANDSET credit check first, as long as that's accepted you will be fine

If you have already had a phone on that account then the rest of the SIM plan is waived and you can upgrade.

Hope you get it sorted