topic Re: Cancelling mobile broadband contract in Account and services

Cancelling mobile broadband contract

Claireabelle — Wed, 15 Mar 2023 19:55:11 GMT

So after months of issues with my connection, I have had no choice but to find an alternative provider. However cancelling my mobile broadband contract seems to be the most difficult thing to actually get sorted. Apparently there is a specialised team that deals with it but every time I get put through to them I never get any answer.

Re: Cancelling mobile broadband contract

sc1999 — Wed, 15 Mar 2023 22:20:11 GMT

Judging by some of the posts here Three needs to divert some of its investment in its Big Network Build and invest in better customer service. It does seem to be driving customers into its competitors hands.

I am going to call customer services tomorrow to see how much longer people will be climbing allover my local mast. It has been 3-4 weeks since they started. Last time it was 3 months.

Re: Cancelling mobile broadband contract

StephR — Thu, 16 Mar 2023 14:58:40 GMT

Hey @Claireabelle , I'm so sorry things have come to this point and that you've had so much trouble moving forward with your cancellation.

I've sent you a Private Message so we can get things moving for you, so have a check of your inbox when you get a chance.

StephR

Re: Cancelling mobile broadband contract

keith1234 — Fri, 14 Apr 2023 10:29:37 GMT

I likewise am having the same problem, due to reception problems i cancelled my contract and received a package to return my router via the post office which i did and have a transaction number but talking to the chat page and phone calls they insist my contract is still active seems to be a waste of time phoning them as they will not give me an answer

any suggestions?

Re: Cancelling mobile broadband contract

JonathanB — Wed, 19 Apr 2023 14:33:27 GMT

Hi @keith1234,

I'm sorry to hear that you've had to cancel due to coverage issues. When was the router sent back to us?

Thanks,
Jonathan