topic Re: Cannot log in. As in when I click the log in button on the home page it loads and crashes in Account and services

Cannot log in. As in when I click the log in button on the home page it loads and crashes

Mitch667 — Tue, 29 Apr 2025 12:40:41 GMT

Tried to log in. Before I even get to the login page, it loads for a bit then it crashes with this message.

"An error occurred while processing your request.

Reference #97.1a467b5c.1745929912.1ab5f95b

https://errors.edgesuite.net/97.1a467b5c.1745929912.1ab5f95b"

It's been like this for the last couple of days. Same if i try accessing the page from mobile.

Re: Cannot log in. As in when I click the log in button on the home page it loads and crashes

JonathanB — Wed, 30 Apr 2025 10:02:00 GMT

Hi @Mitch667,

Sorry to hear you're having trouble logging in. Our My3 online accounts use the same sign on as the Community so that's really odd.

Have you tested from both the Three App, and on a browser? Can you try any alternative browsers and/or devices you have available, and let me know which are having this issue? Try both mobile data, and whilst connected to Wi-Fi if you can too. This should hopefully help narrow things down.

Thanks,
Jonathan

Re: Cannot log in. As in when I click the log in button on the home page it loads and crashes

JonathanB — Wed, 07 May 2025 15:12:16 GMT

Hi @Mitch667,

We didn't hear back from you, please let us know if you're still running into these errors.

Thanks,
Jonathan