https://community.three.co.uk/t5/Account-and-services/New-contract-not-showing/m-p/49899#M12161 <P>Hey there.</P> <P>Now that your new contract is active, you'll need to get the My3 account reset so that it links to that rather than the PAYG line. Only the support team can do that, so you would need to pop through there again to make that request.&nbsp;</P> <P>Pete.</P> Sat, 10 May 2025 08:39:22 GMT PeteG 2025-05-10T08:39:22Z https://community.three.co.uk/t5/Account-and-services/New-contract-not-showing/m-p/49830#M12157 <P>I was using pay as you go. I speak to three live chat, the lady transfers my pay as you go to a 2 year contract. The app is not showing anything. I can still use data, calls and texts though. I phoned 333 just now and it said I had unlimited data. On pay as you go I had 200gb, so I know my new contract is "active" but I can't see it for some reason</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20250509_012823.jpg" style="width: 1080px;"><img src="https://community.three.co.uk/t5/image/serverpage/image-id/2243iC0EED124D7D00CFC/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20250509_012823.jpg" alt="IMG_20250509_012823.jpg" /></span></P><P> </P> Fri, 09 May 2025 00:33:20 GMT https://community.three.co.uk/t5/Account-and-services/New-contract-not-showing/m-p/49830#M12157 Cheesebot1 2025-05-09T00:33:20Z https://community.three.co.uk/t5/Account-and-services/New-contract-not-showing/m-p/49899#M12161 <P>Hey there.</P> <P>Now that your new contract is active, you'll need to get the My3 account reset so that it links to that rather than the PAYG line. Only the support team can do that, so you would need to pop through there again to make that request.&nbsp;</P> <P>Pete.</P> Sat, 10 May 2025 08:39:22 GMT https://community.three.co.uk/t5/Account-and-services/New-contract-not-showing/m-p/49899#M12161 PeteG 2025-05-10T08:39:22Z