topic Re: OTPCs in Account and services

OTPCs

chrisamos1 — Mon, 12 May 2025 13:18:15 GMT

I like others are not receiving OTPCs from certain websites and pages etc. I have swapped over from O2 last week and I can see that others have had this transferring from O2 but also from other providers. I have spoken to 3 people now and each one has given me the same answers "it has transferred over properly" well clearly something is wrong if I and others are not receiving the OTPCs. This cannot just be the old providers issue and needs resolving asap.

I need to have OTPCs for work purposes and they have now opened a 7 day investigation on this, if I hear nothing by day 7 I have one day to decide if I want to stay or go. I have to say like others I do not think this is great service and I am considering my options, which may include a change of phone number because Three cannot get their act together and sort this out. I left O2 because of poor network issues and over priced and really regretting that decision each day.

Re: OTPCs

mrscee168 — Mon, 12 May 2025 14:18:23 GMT

@chrisamos1 just tagged you in the other thread! Had exactly the same response that everything is fine - erm no it isn't. My concern with moving now is that if the port was scrambled and they can't even recognise it, then moving provider will not help as the data is lost. Astounding that there is no joining of the dots here as there are multiple issues in their system reporting the same thing. @JonathanB can you assist at all?

Re: OTPCs

Anonymous — Mon, 12 May 2025 14:47:10 GMT

Clear storage and cache in your Messages app, and then make sure that it is your current mobile number showing.

Re: OTPCs

Steve1049 — Mon, 12 May 2025 14:55:57 GMT

I’ve got the same issue, recently moved from EE. I have opened an enquiry but unable to access the updates!!! 😡

Re: OTPCs

PeteG — Mon, 12 May 2025 15:48:57 GMT

Hello members.

We're raised this issue internally and it's currently being investigated. We don't have any details we can share at the moment though, sorry.

Pete.

Re: OTPCs

chrisamos1 — Mon, 12 May 2025 22:15:03 GMT

I have seen, many thanks for that and I agree entirely. It cannot all be the other providers,

Re: OTPCs

JonathanB — Tue, 13 May 2025 10:24:04 GMT

Hi everyone,

We're still awaiting an update from our porting teams, but a similar topic was also shared that turned out to be a handset settings issue, so I'd encourage everyone to check out:

Please let us know if this helps.

Thanks,
Jonathan

Re: OTPCs

chrisamos1 — Tue, 13 May 2025 17:41:47 GMT

Hi Jonathan, I have posted the below on a separate chat but if it does not work tomorrow I will try this hack.

Very strange, I’m working in London today and not changed anything at all and I have got an OTPC for a site I’ve been unable to get codes for. I won’t know until tomorrow if it is a regional issue when I’m

Re: OTPCs

JonathanB — Wed, 14 May 2025 09:10:07 GMT

Hi @chrisamos1,

Thanks for the update, please let us know. It's unlikely to be a coverage/location based issue, but I'll make sure any feedback goes to the teams investigating. We're working hard to fix this, and we'll update all the relevant topics when there's progress or anymore troubleshooting we can suggest.

Thanks,
Jonathan

Re: OTPCs

chrisamos1 — Thu, 15 May 2025 08:02:26 GMT

Morning,

Just logged onto work and the OTPC’s worked so fingers crossed something has been fixed

Re: OTPCs

JonathanB — Mon, 19 May 2025 10:21:20 GMT

Hi @chrisamos1,

We received a few confirmations from our service desk and other community members that the issue has been resolved, and the last we heard from you on Thursday was that an OTP message had been received.

We'll mark the is as solved now, but please let us know if you're still need any help.

Thanks,
Jonathan

Re: OTPCs

chrisamos1 — Tue, 20 May 2025 18:12:57 GMT

Hi Jonathan, been so busy with work etc and suddenly thought I’ve not been on the chat but yes everything seems to be working great now thank you, and my apologies for the delayed response

Re: OTPCs

chrisamos1 — Tue, 20 May 2025 18:14:28 GMT

Hi mrscee168, did you get yours all resolved? Apologies for not asking sooner but manic life gets in the way sometimes 😕

Re: OTPCs

JonathanB — Wed, 21 May 2025 16:24:44 GMT

No worries at all @chrisamos1, thanks for taking the time to confirm. Sorry for all the disruption, but glad to hear it was the same issue after all, and that we managed to solve it in the end.

Thanks,
Jonathan