topic Re: How do you actually speak to a customer service person on the 3 network in Account and services

How do you actually speak to a customer service person on the 3 network

Geofracul — Wed, 02 Oct 2024 09:20:25 GMT

Going round in circles

Would actually like to speak to a human being or don't you employ any anymore

Re: How do you actually speak to a customer service person on the 3 network

Geluk — Wed, 02 Oct 2024 10:02:28 GMT

Why not dial 333 or try CHAT?????????

Re: How do you actually speak to a customer service person on the 3 network

KateS — Thu, 03 Oct 2024 10:33:20 GMT

Hey @Geofracul,

You can get in touch with our team by giving us a call at 333 from your Three phone or via live chat. You'll have to answer a few questions first but we'll then get you connected to our first agent available.

If you'd like to share a bit more detail on why you want to get in touch, I'll do my best to help you or point you in the right direction.

Thanks,

Kate

You'll need to answer a few questions first but we'll then get you connected with one of our agents when they are available.

Re: How do you actually speak to a customer service person on the 3 network

BerkshireYorkie — Fri, 08 Nov 2024 14:46:41 GMT

Kate,

Your Live Chat service is beyond abysmal. I've wasted an hour of my life today with Live Chats that continually drop out or get responded to by people in India who lack not only basic customer service skills but don't even have basic manners in some cases.

Enough is enough, I'd like someone from Three customer service to phone me please, on the number shown on my profile.

I'm waiting.............

Re: How do you actually speak to a customer service person on the 3 network

PeteG — Sat, 09 Nov 2024 13:00:10 GMT

Hello there.

Welcome to the Three Community.

It's disappointing that you've had issues getting support from the team on chat. As this is a customer forum, there isn't anyone here who can access your account or arrange a call back from the support team for you. However, there are people here who might be able to help you if you have an issue you'd like to discuss with the Community.

If you it's not something you can discuss here, I'd recommend reaching out to the team on one of the contact options on the Support Page, or if you have a complaint you can head over to the Complaint Page and register a complaint there.

Pete.

Re: How do you actually speak to a customer service person on the 3 network

JolliRog — Wed, 20 Nov 2024 17:37:32 GMT

I feel your pain. I have spent two hours trying to speak to someone and being repeatedly sent to automated menus.

I will try again tomorrow but if that fails I will change networks. Tye customer service here is beyond appalling.

Re: How do you actually speak to a customer service person on the 3 network

JolliRog — Wed, 20 Nov 2024 17:41:32 GMT

I have tried both of these and every number I could find on line.All I get are automated menus and text bots.

Shocking!

Re: How do you actually speak to a customer service person on the 3 network

JolliRog — Wed, 20 Nov 2024 17:43:04 GMT

Will either of these hyper links get ne through to a human, before I waste even more of my time?

Re: How do you actually speak to a customer service person on the 3 network

JolliRog — Wed, 20 Nov 2024 17:44:20 GMT

If you can tell me how these enable me to speak to someone, I will.

My problem is not covered by the options they offer and there is no apparent option to speak to anybody.

Re: How do you actually speak to a customer service person on the 3 network

RobD87 — Sun, 01 Dec 2024 14:12:48 GMT

Your website, phone service, live chat, and general customer service are nothing short of an absolute disgrace. Truly awful. Have an option available immediately to speak to a customer service agent and stop with the multiple menus and options. Idiots.

Re: How do you actually speak to a customer service person on the 3 network

HughJaeger — Thu, 12 Dec 2024 09:03:46 GMT

"Issues" is a vile modern euphemism for "problems".

Newspapers and magazines have "issues". " Having issue" is an antiquated way of writing that royalty and nobility had children.

Misusing "issue" to mean "problem" is cowardly.

Re: How do you actually speak to a customer service person on the 3 network

Stefanycarlet — Mon, 06 Jan 2025 09:26:58 GMT

I find this SUPER annoying. What a disgraceful customer service. It's 2024 and I can't find an option to speak with a human being!!!!!!!! It's all about redirecting you here there. Can't you make this better because I want to leave three I hate it. Also the fact that the contract keeps rolling even though it's terminated it's terrible.

Re: How do you actually speak to a customer service person on the 3 network

Stefanycarlet — Mon, 06 Jan 2025 09:28:40 GMT

Can you give us the numbers to press because I tried everything and still no luck. I got disconnected immediately. Three needs to make this easy for customers. What about elderly people??

Re: How do you actually speak to a customer service person on the 3 network

Maxine — Tue, 07 Jan 2025 15:20:46 GMT

Hey,

We have loads of options when calling to speak with an agent, you can press option 1, then option 5 if you wish to speak about anything else.

You can also contact the Customer Service team via Live Chat. Our phone lines are open from 08:00 to 20:00 Monday to Friday, and 09:00 to 18:00 Saturday and Sunday. Our chat is open from 08:00 – 22:00 Monday to Friday, and 09:00 – 20:00 Saturday and Sunday.

Maxine

Re: How do you actually speak to a customer service person on the 3 network

AngryJohn — Tue, 07 Jan 2025 19:45:22 GMT

No you can't.

Once I have answered a few questions it gives me options.

But when I press the number of the option I want, the automated voice says that this is not a valid option.

Yet he just told me to press it.

After trying a couple of times I then get cut off.

Which has made me extremely angry.

Re: How do you actually speak to a customer service person on the 3 network

Maxine — Wed, 08 Jan 2025 15:31:11 GMT

Hmm, what options are failing for you? Can you talk us through where things are going wrong when on the IVR please?

Maxine

Re: How do you actually speak to a customer service person on the 3 network

Dijuber — Tue, 28 Jan 2025 19:23:38 GMT

I've tried that, but we just get redirected to LiveChat, this is not what is wanted. we want to hear a real human live voice.

Re: How do you actually speak to a customer service person on the 3 network

Trini — Fri, 14 Feb 2025 08:23:42 GMT

I want to speak to somebody a human being as I am abroad and I'm getting trouble to meet and receive calls from my office it is urgent

Re: How do you actually speak to a customer service person on the 3 network

PeteG — Sat, 15 Feb 2025 17:16:30 GMT

Hello, Trini.

It's disappointing to hear you're having issues with your calls while roaming. Whether you choose to call or use live chat, it's real people you speak to. The automated service is mainly used to ensure you get connected to the right team, or to provide quick answers to simple queries.

Did you speak to someone about the issue you're having?

Pete.

Re: How do you actually speak to a customer service person on the 3 network

Stanka123 — Mon, 24 Mar 2025 12:40:04 GMT

I’m actually fuming. Been customer for over 10 years and I am appalled by the treatment. I’ve had to explain my issues to THREE separate live chat agents and conveniently it gets disconnected every single time. One assured me it won’t and bam it did!! Phone number going in circles, why even have a phone number when it doesn’t connect to anyone?? Completely pointless . I’m so done with this stupid company but I’m stuck in a contract they won’t let me get out of but also won’t help with any issues I’m having