https://community.three.co.uk/t5/Account-and-services/Payment/m-p/50612#M12278 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/36936">@Chrissy1</a>,</P> <P>I'm not sure if I follow the question. It should only be the account holder who has a Direct Debit on an account. A 3rd party can make a card payment on your behalf, but they'd need to at least know the phone number, and it makes the conversation more complicated if you're not present as staff won't really be able to confirm they're loaded into the correct account, or what the balance is.</P> <P>The simplest solution is for you to call with the other person present, you can pass security then authorise for the team to speak to the other person involved.</P> <P>Hope this helps, but if I'm misunderstanding anything please tell us a bit more about the situation.</P> <P>Thanks,<BR />Jonathan</P> Tue, 20 May 2025 11:19:49 GMT JonathanB 2025-05-20T11:19:49Z https://community.three.co.uk/t5/Account-and-services/Payment/m-p/50494#M12246 <P>How can I get someone to pay my contract bill off for me by direct debit without my details</P> Sun, 18 May 2025 20:38:26 GMT https://community.three.co.uk/t5/Account-and-services/Payment/m-p/50494#M12246 Chrissy1 2025-05-18T20:38:26Z https://community.three.co.uk/t5/Account-and-services/Payment/m-p/50507#M12249 <P>Without your details they can’t!&nbsp;</P> Mon, 19 May 2025 07:45:37 GMT https://community.three.co.uk/t5/Account-and-services/Payment/m-p/50507#M12249 Paddiewack 2025-05-19T07:45:37Z https://community.three.co.uk/t5/Account-and-services/Payment/m-p/50612#M12278 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/36936">@Chrissy1</a>,</P> <P>I'm not sure if I follow the question. It should only be the account holder who has a Direct Debit on an account. A 3rd party can make a card payment on your behalf, but they'd need to at least know the phone number, and it makes the conversation more complicated if you're not present as staff won't really be able to confirm they're loaded into the correct account, or what the balance is.</P> <P>The simplest solution is for you to call with the other person present, you can pass security then authorise for the team to speak to the other person involved.</P> <P>Hope this helps, but if I'm misunderstanding anything please tell us a bit more about the situation.</P> <P>Thanks,<BR />Jonathan</P> Tue, 20 May 2025 11:19:49 GMT https://community.three.co.uk/t5/Account-and-services/Payment/m-p/50612#M12278 JonathanB 2025-05-20T11:19:49Z