topic Strange text message regarding my accout and payment card? Worrying? in Account and services

Strange text message regarding my accout and payment card? Worrying?

lynsayc — Thu, 29 May 2025 14:46:49 GMT

Brand new Three customer started last week. Just had a text message in the same thread as all their welcome messages etc saying:

"Hi there, It's Three.

We've cancelled your £-8577.506 Low Balance Top-up auto-renewal because your payment failed.

To check that your saved card details are correct, just log in: three.co.uk/account"

Now I assumed this was nonsense, the negative in the number, the 3 decimal places. Random capitalisation of "Low Balance" I was only a bit concerned as it appeared in the same thread as Three's welcome messages last week and my account is auto-renew with a saved card. I have spoken to Three online chat and they have said yes this message was from Three but don't worry it's just a system error please ignore.

Did anybody else receive this text message?

Re: Strange text message regarding my accout and payment card? Worrying?

Anonymous — Thu, 29 May 2025 15:18:12 GMT

That's good that at least they've said it was an error, and that you can ignore it.

Re: Strange text message regarding my accout and payment card? Worrying?

lynsayc — Thu, 29 May 2025 15:46:31 GMT

Yeah definitely. I cannot find 'low balance top-up' language used anywhere on their website though so it's a little odd.

Re: Strange text message regarding my accout and payment card? Worrying?

theBFGuk — Fri, 30 May 2025 11:19:04 GMT

I had the same when first topped up. I just ignored it as a glitch. As account then shows in credit .

guessing this was your first top up

Re: Strange text message regarding my accout and payment card? Worrying?

lynsayc — Fri, 30 May 2025 12:03:46 GMT

Aww thanks that's reassuring. I'm a new customer yeah, I haven't topped up any credit though, I was told to just save a card in my account and it'll just come off my card each month as it's an auto-renew payg SIM?

Re: Strange text message regarding my accout and payment card? Worrying?

SeanB — Wed, 04 Jun 2025 23:21:09 GMT

Got the same message and wasn't my first top up- figured was just a glitch, glad to have confirmed but seems something for them to look at...

Re: Strange text message regarding my accout and payment card? Worrying?

JonathanB — Tue, 24 Jun 2025 11:25:00 GMT

Hi everyone,

Thanks for reporting this to us. The relevant team has confirmed that the underlying issue triggering the message should now be resolved, but please let us know if you receive any similar messages in the future.

Thanks,
Jonathan

Re: Strange text message regarding my accout and payment card? Worrying?

JJB — Fri, 29 Aug 2025 15:41:01 GMT

Me too

So weird

Re: Strange text message regarding my accout and payment card? Worrying?

Jonno660 — Thu, 16 Oct 2025 13:56:00 GMT

Im getting different messages but they are definitely not for me or my account