topic Re: Multiple payments to you in Account and services

Multiple payments to you

TeriAnnWilliams — Fri, 06 Jun 2025 08:48:37 GMT

I have five separate monthly payments going out to Three and I can only identify two:

H3G ********* ********* – £71.65

H3G ********* ********* – £71.99

Can you let me know what these other three payments are for and how I go about getting them removed.

H3G ********* ********* – £16.68

H3G ********* ********* – £11.33

H3GDEVICEPAYMENT ******* – £22.36

Re: Multiple payments to you

Geluk — Thu, 05 Jun 2025 14:00:20 GMT

This is a user forum, so pointless raising here. Call Cust Service on 333, or use CHAT.

Re: Multiple payments to you

Maxine — Fri, 06 Jun 2025 08:54:08 GMT

Hey TeriAnnWilliams,

Welcome to the Three Community!

We've had to edit your post as there was sensitive information showing and as this is a public platform we've had to remove this.

We can understand that unexpected charges aren't great, @Geluk is right we're unable to access customers accounts through community due to security reasons. To have these charges investigated please get in touch with our Customer Support Team who'll be able to clarify what's going on.

Maxine

Re: Multiple payments to you

TeriAnnWilliams — Tue, 10 Jun 2025 08:26:57 GMT

Ah OK, I thought this was CHAT. I don't want to speak to anyone so where do I find CHAT?

Re: Multiple payments to you

Maxine — Wed, 11 Jun 2025 10:52:40 GMT

That's okay, if you click on the Customer Support Team words I mentioned in my first reply, this is a direct link to get in touch with them. There's a live chat option if you scroll down the page a little.

Maxine