topic Can’t pay my bill in Account and services

Can’t pay my bill

Annoyedcus — Fri, 06 Jun 2025 03:21:44 GMT

I can’t pay my bill no matter what I do! It won’t accept any card I put in and now they have cut off my services and cancel my contract!!! Their system physically won’t let me pay it and I can’t seem to make a complaint. How is this legal? I’ve tried every single possible way to pay it and my bank confirmed it’s not them it’s 100% a three issue. I’m going to make a complaint to the ombudsman because this is now impacting my credit score and they cancelled my contract for saying I don’t pay my bill when I can’t!

Re: Can’t pay my bill

Geluk — Fri, 06 Jun 2025 09:39:16 GMT

Use LIVECHAT or call them on 333 from a 3 phone. [0333 338 1001 from non 3 phone.]

Re: Can’t pay my bill

Paddiewack — Fri, 06 Jun 2025 18:33:03 GMT

With a direct debit you wouldn’t be in this situation. What about a bank transfer,cheque or even going into a Three shop and paying your bill that way. Or if you’re really stuck go to your local post office and pay. Better than whinging on here.

Re: Can’t pay my bill

JadeF — Mon, 09 Jun 2025 11:21:51 GMT

Hey @Annoyedcus

Sorry to hear that you've had this trouble making a payment towards your contract. There is numerous ways you can make payment to us, which can be found here.

However, it sounds like you're now at our collections stage, so I'd recommend that you reach out to the team here for further financial support with this.

Thanks, Jade.