topic Re: Three won't stop sending me bills in Account and services

Three won't stop sending me bills

Kreyn003 — Fri, 12 Apr 2024 07:58:53 GMT

We cancelled our wifi over the phone in October and we had paid for the WiFi up until 19th November. We were sent a returns label for the box prematurely so it was no longer valid for when we went to send the box back.

After we emailed numerous times without any reply I eventually got I on live chat with one of your advisors Thursday 23rd - who assured me we would not be charged again and would issue a new returns label which was meant to be emailed to my account within 24 hours. I eventually got a new returns label and returned the box which I received a confirmation email from DPD on 4/12/24 that you have received the box. This therefore should mean our account is fully closed down however I have received yet another bill from yourselves.

Eventually, we paid the excess bill just to get you off our backs, but STILL we have received more bills. We do not have wifi provided by Three. The box is in your own possession. What you possibly think you are charging us for is anyone's guess, and at this point constitutes theft.

Re: Three won't stop sending me bills

Geluk — Fri, 12 Apr 2024 08:40:25 GMT

I think you mean you cancelled your broadband provision; wifi is something you control in your property!

Send them a direct message via social media.

Re: Three won't stop sending me bills

Anonymous — Fri, 12 Apr 2024 11:49:33 GMT

Just to totally agree with Geluk and to point out that this is a discussion forum and not customer service so we have no access to your account.

Re: Three won't stop sending me bills

Officina-red — Fri, 12 Apr 2024 12:12:20 GMT

Make a complaint https://www.three.co.uk/support/complaints/how-to-complain

Re: Three won't stop sending me bills

Anonymous — Fri, 12 Apr 2024 12:19:05 GMT

Yes go for the jugular.😉

Re: Three won't stop sending me bills

JonathanB — Tue, 16 Apr 2024 12:38:39 GMT

Hi @Kreyn003,

I'm sorry to hear that you've been trying to get your account cancelled for all this time without success. I've sent you a PM to get you in touch with more help in resolving this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: Three won't stop sending me bills

Wesywizzle — Tue, 28 Jan 2025 02:19:50 GMT

I am having exactly the same problem with three

Re: Three won't stop sending me bills

JonathanB — Wed, 29 Jan 2025 17:12:18 GMT

Hi @Wesywizzle,

Sorry to hear you're having similar issues to the OP here. Just to double check, is the issue that you've been unable to return a router to us, that you've been billed for a line you asked to cancel, or both?

Please let me know a bit more about the situation, and I'll do my best to provide advice or point you in the right direction.

Thanks,
Jonathan

Re: Three won't stop sending me bills

Stevew4unnow — Fri, 06 Jun 2025 09:00:57 GMT

I am also getting text messages saying I have a bill of £0.00 for the last 3 months since I cancelled and moved my number to Honest . Thought it would stop but just got another today !