topic Data auto renew pack not working in Account and services

Data auto renew pack not working

AshK123 — Fri, 06 Jun 2025 23:44:32 GMT

Hi, I have a data auto renew pack that automatically renews but for some reason I checked my app and it says I have no allowances. When I check my packs it says the 30 GB pack is active. How can this be fixed ?

Re: Data auto renew pack not working

JadeF — Mon, 09 Jun 2025 11:27:07 GMT

Hey @AshK123

Are you still having this issue?

If so, pop through to the team here and they'll be able to check this for you.

Jade