topic Delete My3 account after final bill paid in Account and services

Delete My3 account after final bill paid

Anonymous — Mon, 09 Jun 2025 20:44:25 GMT

I have cancelled my contract to pay off my phone. How do I delete my My3 account after the final bill is paid?

Re: Delete My3 account after final bill paid

Maxine — Tue, 10 Jun 2025 11:00:08 GMT

Hey Nolan,

It's sad to hear you've left Three. Once your account is cancelled, you'll no longer be able to access the Three app or the Three+ app. Our systems automatically shut everything down for you so you don't need to deactivate anything.

Maxine

Re: Delete My3 account after final bill paid

Anonymous — Tue, 10 Jun 2025 21:58:33 GMT

Thank you! I'm still sort of with Three! As I switched to Voxi, which is owned by Vodafone, which has merged with Three. I like the unlimited social media, music, and video streaming data.

Re: Delete My3 account after final bill paid

elobez — Fri, 08 Aug 2025 16:46:47 GMT

Hi Maxine. Leaving Three is not the same as cancelling the account. I ported my number away from Three to VOIP service provider and my My3 account is still accessable. I now have a new number and would like it to be registered to my existing account. It seems that neither registering the new number with the account, nor deleting the existing account is possible. So the account remains in limbo.

Re: Delete My3 account after final bill paid

PeteG — Sat, 09 Aug 2025 12:29:57 GMT

If you have a new account set up with a new number, the support team might be able to merge the old and new account together. To check on this, you'd need to contact the team directly to query it.

Pete.