topic Current bill in Account and services

Current bill

123Fran — Tue, 10 Jun 2025 10:07:32 GMT

I’ve just returned from holiday and want to check what charges for data I had while I was abroad on a cruise

on the 3 app it shows my current bill but it seems to only go to 27th May

how can I find out what has been spent up to today’s date eg a ‘live’ bill?

I rang 3 and they said I have to just wait until my next bill date (2 1/2 weeks time!) is this really the case?

I have a spend cap of £5 showing on the app so hopefully it’s all ok but I’m feeling anxious in case somethings gone wrong and I get charged lots

knowing charges to today’s date would really reassure me

thanks

Re: Current bill

jr0 — Tue, 10 Jun 2025 15:56:59 GMT

@123Fran I recently went abroad and I could see my roaming allowance/usage from the Three app. It was not "live allowance" as I think there was like 2 or 3 day gap.
Once again should be available from the allowances menu/option (if I remember well)

Re: Current bill

Maxine — Wed, 11 Jun 2025 10:46:54 GMT

Hey 123Fan,

That's right, we don't have live tracking for any data usage whilst abroad as it can sometimes take up to 3 months for some international roaming charges. You should be able to see these charges when you next bill's been produced.

Maxine

Re: Current bill

123Fran — Thu, 12 Jun 2025 13:07:58 GMT

Thanks Maxine. Can I ask: I have a spend cap of £5 which was set. Will this have applied to maritime data costs? I’m seriously panicking here in case I have an enormous bill which I don’t yet know about! Thanks

Re: Current bill

PeteG — Fri, 13 Jun 2025 11:05:00 GMT

Hey there.

Yeah, if you're charged far maritime service usage, it will be limited to £5 as per your limit.

Pete.