topic Data Roaming not working in Account and services

Data Roaming not working

Raviyo — Wed, 11 Jun 2025 09:02:46 GMT

Hi, hope you are well.

I was wondering if anyone could help or advise me please. Im on a contract with Three, but for as long as I can remember, my data roaming doesnt work. I have 28 day passes to use as part of the contract and am able to make and receive calls and texts, but not use my data. Is there any blocker on my account or anything you recommend please?

@JadeF @JohnM @JonathanB @PeteG

Many Thanks,

Ravi

Re: Data Roaming not working

Anonymous — Wed, 11 Jun 2025 15:26:54 GMT

Check that roaming is active on your handset and on your account. Check that your spend cap is set accordingly, and the same for your credit limit.

Re: Data Roaming not working

JadeF — Thu, 12 Jun 2025 09:24:46 GMT

Hey @Raviyo

That is strange - Sorry to hear this!

If you have checked everything @Anonymous has kindly suggested, I'd ask that you come chat with the team here. This will allow us access to check everything is set up as it should be.

Thanks, Jade