https://community.three.co.uk/t5/Account-and-services/Why-isnt-chat-online-chat-working/m-p/51577#M12498 <P>Hard to know what to say. If you’re pay monthly you could call 333 but if you’re payg then you’re left with little option but to use chat. Perhaps try accessing it via a different device?? Go via the Three homepage and try from there.&nbsp;</P> Thu, 12 Jun 2025 13:28:28 GMT Paddiewack 2025-06-12T13:28:28Z https://community.three.co.uk/t5/Account-and-services/Why-isnt-chat-online-chat-working/m-p/51569#M12491 <UL><LI>Online chat isn't working&nbsp;</LI></UL> Thu, 12 Jun 2025 12:06:25 GMT https://community.three.co.uk/t5/Account-and-services/Why-isnt-chat-online-chat-working/m-p/51569#M12491 Alanna 2025-06-12T12:06:25Z https://community.three.co.uk/t5/Account-and-services/Why-isnt-chat-online-chat-working/m-p/51570#M12492 <P>Just tried it and it works for me!</P> Thu, 12 Jun 2025 12:09:42 GMT https://community.three.co.uk/t5/Account-and-services/Why-isnt-chat-online-chat-working/m-p/51570#M12492 Paddiewack 2025-06-12T12:09:42Z https://community.three.co.uk/t5/Account-and-services/Why-isnt-chat-online-chat-working/m-p/51571#M12493 <P>I've been trying for days and it isn't working for me <span class="lia-unicode-emoji" title=":pensive_face:">😔</span></P> Thu, 12 Jun 2025 12:41:49 GMT https://community.three.co.uk/t5/Account-and-services/Why-isnt-chat-online-chat-working/m-p/51571#M12493 Alanna 2025-06-12T12:41:49Z https://community.three.co.uk/t5/Account-and-services/Why-isnt-chat-online-chat-working/m-p/51577#M12498 <P>Hard to know what to say. If you’re pay monthly you could call 333 but if you’re payg then you’re left with little option but to use chat. Perhaps try accessing it via a different device?? Go via the Three homepage and try from there.&nbsp;</P> Thu, 12 Jun 2025 13:28:28 GMT https://community.three.co.uk/t5/Account-and-services/Why-isnt-chat-online-chat-working/m-p/51577#M12498 Paddiewack 2025-06-12T13:28:28Z https://community.three.co.uk/t5/Account-and-services/Why-isnt-chat-online-chat-working/m-p/51602#M12501 <P>Try to update the app</P> Thu, 12 Jun 2025 20:30:45 GMT https://community.three.co.uk/t5/Account-and-services/Why-isnt-chat-online-chat-working/m-p/51602#M12501 jr0 2025-06-12T20:30:45Z