topic Re: Deactivated Sim in Account and services

Deactivated Sim

Jam12345 — Sun, 11 Dec 2022 00:49:06 GMT

Hello,

The phone that i use for backup seems to have it's phone number deactivated (and possibly deleted?) I'm unable to ring the number anymore. This device was used for 2 factor authentication to get into some accounts. I've read you need to top up every 6 months which has not occurred. I'm no longer able to top up the sim card.

Sim card is pay as you go.

Is it possible to get this number reactivated?

Re: Deactivated Sim

Jam12345 — Sun, 11 Dec 2022 01:00:12 GMT

It's worth noting that i received a text on this device within the last week. So has only recently been deactivated.

Re: Deactivated Sim

Geluk — Tue, 13 Dec 2022 16:47:29 GMT

You'll need to use CHAT for such queries.

https://www.three.co.uk/paygsim#:~:text=00%20%2D%2020%3A00-,Chat%20now,-Call%20us

You need to spend on a text/call once every 180 days to keep alive.

Re: Deactivated Sim

secir — Tue, 21 Mar 2023 23:53:45 GMT

I'm having the same problem right now. Have you solved it yet?

Re: Deactivated Sim

JonathanB — Tue, 28 Mar 2023 09:39:36 GMT

Hi @secir,

I'd recommend getting this checked out with the PAYG customer services team to confirm the reason your number isn't working, but if this has been deactivated due to not being used for 6 months, we can't generally reactivate it.

JonathanB