https://community.three.co.uk/t5/Account-and-services/Out-of-allowance-data-charge-whilst-in-France/m-p/51642#M12513 <P><SPAN>My daughter is on a school trip in France and has hit her spend cap (£20) due to an “out of allowance data charge” of £15 for “Go Roam in Rest of World Data”. France is in the “Go Roam” destinations so she should have just been charged £2 per day so long as she stays in the “fair usage” limits - which are 12gb in her case as she has unlimited data. She has used 1.2gb data so well below that limit.</SPAN></P><P>&nbsp;</P><P><SPAN>I tried asking live chat who were predictably useless and insisted I need to wait until my next bill before I can even query this. There’s no apparent avenue to talking to anyone about this.</SPAN></P><P>&nbsp;</P><P><SPAN>Surely this is a mistake?</SPAN></P> Sat, 14 Jun 2025 12:12:34 GMT hctjjftykgg 2025-06-14T12:12:34Z https://community.three.co.uk/t5/Account-and-services/Out-of-allowance-data-charge-whilst-in-France/m-p/51642#M12513 <P><SPAN>My daughter is on a school trip in France and has hit her spend cap (£20) due to an “out of allowance data charge” of £15 for “Go Roam in Rest of World Data”. France is in the “Go Roam” destinations so she should have just been charged £2 per day so long as she stays in the “fair usage” limits - which are 12gb in her case as she has unlimited data. She has used 1.2gb data so well below that limit.</SPAN></P><P>&nbsp;</P><P><SPAN>I tried asking live chat who were predictably useless and insisted I need to wait until my next bill before I can even query this. There’s no apparent avenue to talking to anyone about this.</SPAN></P><P>&nbsp;</P><P><SPAN>Surely this is a mistake?</SPAN></P> Sat, 14 Jun 2025 12:12:34 GMT https://community.three.co.uk/t5/Account-and-services/Out-of-allowance-data-charge-whilst-in-France/m-p/51642#M12513 hctjjftykgg 2025-06-14T12:12:34Z https://community.three.co.uk/t5/Account-and-services/Out-of-allowance-data-charge-whilst-in-France/m-p/51668#M12519 <P>Hello there.&nbsp;</P> <P>It's difficult to determine exactly where a charge might have come from without the bill generating. It's possible that she has a charge for something else which is eating up the credit limit. It could have been premium rate services, a 3rd party charge, or perhaps maritime network usage.&nbsp;</P> <P>It would be best to wait for the bill to be created, then you can see each charge and what it's for.&nbsp;</P> <P>Pete.</P> Sun, 15 Jun 2025 14:55:34 GMT https://community.three.co.uk/t5/Account-and-services/Out-of-allowance-data-charge-whilst-in-France/m-p/51668#M12519 PeteG 2025-06-15T14:55:34Z