topic Re: Adding email address in Account and services

Adding email address

Adrianbessant — Tue, 17 Jun 2025 15:19:16 GMT

I need to add my email address to upgrade my device but I'm having trouble doing so.

Re: Adding email address

Paddiewack — Tue, 17 Jun 2025 17:26:40 GMT

To the best of my knowledge you need to do it through customer service. I say that because having just checked you can’t do it via the Three app.

Re: Adding email address

Maxine — Wed, 18 Jun 2025 09:35:04 GMT

Hey Adrianbessant,

Welcome to the Three Community!

@Paddiewack is spot on here, you're unable to change your email address on the app or website. You'd have to contact our Customer Support Team to have this updated on your account. This doesn't take long at all to do.

Maxine