topic Re: can't edit add-ons for upgrades in Account and services

can't edit add-ons for upgrades

ladyrrayne — Tue, 24 Jun 2025 08:05:22 GMT

Cant edit basket for upgrades.

I am trying to upgrade my plan and having an issue.

I can add the plan I want to the basket but when I select 'edit add-ons' the page fails, all I get is footer information (contact us, FAQs etc..)and I can't edit anything. I have tried on multiple devices and through the app and it's the same.

Anybody know what's going on?

Re: can't edit add-ons for upgrades

Paddiewack — Tue, 24 Jun 2025 08:43:59 GMT

Stupid question I know but have you emptied your basket before retrying?

Re: can't edit add-ons for upgrades

ladyrrayne — Tue, 24 Jun 2025 08:51:01 GMT

yeah, every time it didn't work I empty the basket and try again.

Tried on Chrome and Safari just in case is was chrome being difficult, same thing happened on safari. It's been happening for a few days.

Re: can't edit add-ons for upgrades

JonathanB — Tue, 24 Jun 2025 09:27:09 GMT

Hi @ladyrrayne,

Sorry to hear this, we're not aware of any current issues like this, but we've passed on your feedback to investigate further. Could you share a screenshot of what's happening? (please block out any personal info if sharing screenshots from your account).

Thanks,
Jonathan

Re: can't edit add-ons for upgrades

ladyrrayne — Tue, 24 Jun 2025 17:48:32 GMT

I can't upload a screenshot, i get an error message "You do not have permission to upload images."

Re: can't edit add-ons for upgrades

ladyrrayne — Tue, 24 Jun 2025 18:04:27 GMT

this is what comes up. every time i add a plan the basket this appears, when i select 'basket' i can see the plan i chose but when i select 'edit add-ons' i just get this, refreshing the page just gets the same thing.

Re: can't edit add-ons for upgrades

JonathanB — Thu, 26 Jun 2025 10:14:21 GMT

Thanks @ladyrrayneI've reported this with our online teams, so hopefully they can fix this.

It doesn't seem to be a universal issue affecting everyone, and we couldn't reproduce this problem on our end, so we think this could be account specific. Have you tried completing your upgrade with the team over the phone, on webchat, or in a Three store?

Thanks,
Jonathan

Re: can't edit add-ons for upgrades

ladyrrayne — Thu, 26 Jun 2025 20:01:28 GMT

Thank you.

Not yet, i haven't been able to whilst working and I prefer to do my upgrades online, it's usually just the fastest and easiest option.