topic Re: What is it that keeps you loyal to Three? in Account and services

What is it that keeps you loyal to Three?

RossiBird46 — Thu, 26 May 2022 17:18:28 GMT

I’ve been with Three for over 12 years. I’m actually due to renew my contract in a few weeks and for the first time, I’m actually considering switching to another network.

I’m a creature of habit and I think I’ve stayed with Three as it seemed more convenient than switching, but now it does seem that there are more competitive offers and “perks” available with other providers. There used to be an app called wuntu, which was ok, but items went out of stock within minutes of release. This was then replaced by the current Three+ reward app which I now use, and while I use the Uber eats discount most weeks, I haven’t used any of the other offers.

There is no reward for loyalty with Three it would seem. When it comes to renewing my contract, the best they will ever offer is to match a current deal available to new customers. I find this a bit frustrating.

So, what keeps you loyal to Three?

Re: What is it that keeps you loyal to Three?

sc1999 — Fri, 27 May 2022 09:38:00 GMT

How have 3 rewarded your loyalty? I find the phone I want and then the best deal. If it means I have to move network to get the deal then I do. If you have been with 3 for 12 years call them and see how hard you can twist their arm. I am always looking forward to the day when all companies treat existing customers and new ones equally.

Re: What is it that keeps you loyal to Three?

Springwater35 — Fri, 27 May 2022 10:00:18 GMT

Price of a sim deal nothing more,

Re: What is it that keeps you loyal to Three?

Jayz — Fri, 27 May 2022 15:16:13 GMT

What first bought me to Three was the Go Roam option as it suited me and is such a bonus when travelling abroad and has worked out well. Since i got hooked and have had zero problems myself.

Rewards are not great which is a shame compared to such likes of O2.

But trying to get a family member transferring from one network to Three has really put a dent into my confidence with Three the last week or so, have been very frustrated and anoyed with Three to the point they have become a thorn in my side. This then gets me to think about my position with Three.

But Three are great on their Sim only plans when coming to pricing!

Re: What is it that keeps you loyal to Three?

Pepi — Sat, 28 May 2022 19:58:13 GMT

As you I stick to Three just out of habit lI have been a customer for maybe 10 years now and honestly I can’t see any particular benefits from this.I also liked Wuntu that was really nice at the beginning because of the offers they had(Domino’s pizza,Hotel Chocolate’s choc,tiny samples,etc.).I have checked the new Three +app but don’t find it appealing because it doesn’t offer something relevant to me(Uber doesn’t cover my area anyway).I find it so frustrating and annoying when new customers are offered great discounts to be attracted while no provider cares about the loyal ones.

Re: What is it that keeps you loyal to Three?

Raja786 — Tue, 28 Jun 2022 14:00:09 GMT

Hi I have been a Three customer since 2003 been treated well an got the service that I expected from them there are altogether 12 customers of Three in my family WELL DONE KEEP UP THE GOOD WORK

Re: What is it that keeps you loyal to Three?

Ghostiegirl — Tue, 28 Jun 2022 17:49:38 GMT

I’ve been with Three for over 15 years, I like the low cost deals. I’m hoping that the free coffee or at least an occasional one will come back to the 3 rewards .

Re: What is it that keeps you loyal to Three?

TaulPaul — Tue, 28 Jun 2022 19:35:18 GMT

The price and the fact I can use it abroad so easily

Re: What is it that keeps you loyal to Three?

sc1999 — Tue, 28 Jun 2022 19:41:59 GMT

Easily but not freely, unless you are on an old contract.

Re: What is it that keeps you loyal to Three?

grood — Tue, 28 Jun 2022 21:01:21 GMT

Unlimited data keeps me with three, affordable and dependable when I need it

Re: What is it that keeps you loyal to Three?

Ezzer1973 — Tue, 28 Jun 2022 21:10:10 GMT

I originally started with Three in March 2003 when they first launched, it was innovative & set the standard for heavy data use. Now with the constant network issues in certain locations (appears to be oversubscribed) uncompetitive upgrade deals(cheaper to double port) & customer services who misinform to retain, rather than actually rewarding loyalty. 5G data speeds are excellent where available, but that doesn't determine whether I stay with any network. I currently have 3 accounts which I'll be getting PAC codes for soon.

Re: What is it that keeps you loyal to Three?

woody_tvr — Tue, 28 Jun 2022 21:13:52 GMT

I have been with Three for 16 years. What keeps me loyal to three is every upgrade I have had I have never had to pay the upfront costs. Also I really appreciate the unlimited data as I have family in South Africa and this means I can keep in touch and be contactable wherever I am. I do agree that there could be a bit more of a reward for loyalty and think something like being able to upgrade a handset free mid contract after a certain number of years would be nice. But this said just the ease of dealing with Three is what has kept me with them.

Re: What is it that keeps you loyal to Three?

SA3 — Tue, 28 Jun 2022 22:09:07 GMT

Spot on.

Re: What is it that keeps you loyal to Three?

garypb80 — Wed, 29 Jun 2022 07:28:25 GMT

IV been with three from the very beginning I was on pay as you go until about 6months ago and now moved to contract what keeps me loyal is my connection is usally great better than most other networks in my area but I too wish our loyalty was rewarded better they started out paying you in credit for every call and txt you received and everything the changed the reward process we got less and less

Re: What is it that keeps you loyal to Three?

Tas — Wed, 29 Jun 2022 08:32:37 GMT

Over 13 years and still waiting to receive something for my loyalty.

Hope it comes soon.

I need an upgrade

Re: What is it that keeps you loyal to Three?

sc1999 — Wed, 29 Jun 2022 08:39:47 GMT

Do you ever shop around for a better deal or does 3 offer any discounts when you extend or take out a new contract?

Re: What is it that keeps you loyal to Three?

Lmpottery — Wed, 29 Jun 2022 09:32:06 GMT

I visited Vietnam and was roam free

Re: What is it that keeps you loyal to Three?

tileshabb — Wed, 29 Jun 2022 09:36:40 GMT

I’ve been with Three since I turned 18 and I could get my first phone out. I’m now 22. Personally I’ve never really had any issues with Three… this is why I recommend them to friends and family.

Re: What is it that keeps you loyal to Three?

peterwrzosek — Wed, 29 Jun 2022 12:19:40 GMT

Its the three app its self for me, it just needs a few extras like blocked numbers list for spam calls?

Re: What is it that keeps you loyal to Three?

SouthStorm — Wed, 29 Jun 2022 17:37:50 GMT

Call Abroad keeps me with 3. Best add-on ever and no other UK network can match it for international calling.