topic Re: Received OTP code that I didn't ask for in Account and services

Received OTP code that I didn't ask for

harry4515 — Wed, 02 Jul 2025 01:46:54 GMT

My account was suspended for security and fraud reasons last week on Thursday whilst I was away from home for still unknown reasons. Everything has been restored as of yesterday but today I have received a OTP code in my messages that I didn't ask for. I reset the password for my three account yesterday so I can't imagine someone has access to that, I would try to access the live chat but it is unfortunately too late at the moment. I would appreciate if anyone could let me know if this is normal or not.

Re: Received OTP code that I didn't ask for

jr0 — Wed, 02 Jul 2025 09:47:32 GMT

difficult to say... Was the OTP from Three or other service? And in case from other service/entity do you have a service with them?

Re: Received OTP code that I didn't ask for

JonathanB — Wed, 02 Jul 2025 09:59:24 GMT

HI @harry4515,

You may receive an OTP if there's an attempt to log in to your online account, particularly if this is a device you haven't logged in from recently (or if you've cleared your browser data and cookies), or this would also be triggered by customer services when a query is received for your account over the phone or by chat.

We can't be absolutely certain from the Community forums, so the best practice in a case like this is to get in touch to query this further. The team can check recent interactions on your account with you to help determine if there's any ongoing issue.

Thanks,
Jonathan

Re: Received OTP code that I didn't ask for

harry4515 — Wed, 02 Jul 2025 22:22:21 GMT

It was from three, the same number I've got my other OTP from in the past