topic Re: Name on Three account doesn't match Bank Name in Account and services

Name on Three account doesn't match Bank Name

ChrisCurtis — Wed, 02 Jul 2025 14:28:53 GMT

Since when have I needed to have my name on my account match exactly the name on my Bank account!?

I'm trying to upgrade and they refuse to do it even though I've had my account in my name "Chris" instead of my full name "Christian"! I've had the account for 15 years, with payments coming out of the same bank account with exactly the same details. So why is it now an issue!?

Re: Name on Three account doesn't match Bank Name

Paddiewack — Wed, 02 Jul 2025 17:34:00 GMT

Because when you upgrade you need to validate your card and all the details on your Three account must match EXACTLY those on that card. That’s it really.

Re: Name on Three account doesn't match Bank Name

JonathanB — Thu, 03 Jul 2025 13:37:47 GMT

Hi Chris,

Sorry to hear that you've had issues upgrading. For the purpose of credit checking and helping to prevent fraud your account should be registered in your legal name. It should be simple enough for this to be corrected. If you get in touch the team can advise how we can verify and update your details.

Thanks,
Jonathan