topic Re: New Sim, data pack with unlimited minutes and texts but cannot call without balance in Account and services https://community.three.co.uk/t5/Account-and-services/New-Sim-data-pack-with-unlimited-minutes-and-texts-but-cannot-call-without-balance/m-p/11109#M1297 <P>Hi, you can call 33 and talk to customer services. I know that some codes are not free and it may be because you are calling one of those.&nbsp; Below are some details which may or may not apply to you:</P><P><STRONG>Additional and extra charges</STRONG></P><UL><LI><SPAN>Calls to numbers starting 070, 084, 087, 09, and 118 are not included in your monthly inclusive allowance</SPAN></LI><LI><SPAN>Calls to non-geographic service numbers starting 084, 087, 09, and 118 are split into an access charge set by us at&nbsp;</SPAN><STRONG>65p per minute</STRONG><SPAN>,&nbsp;plus a service charge set by the company you’re calling – they'll tell you this</SPAN></LI><LI><SPAN>UK picture messages&nbsp;</SPAN><STRONG>-<SPAN>&nbsp;</SPAN>65p each</STRONG></LI><LI><SPAN>UK to international calls up to – up to&nbsp;</SPAN><STRONG>£3.00 per minute</STRONG></LI><LI><SPAN>UK to international texts – up to&nbsp;</SPAN><STRONG>65p each</STRONG></LI><LI><SPAN>International to UK calls – from&nbsp;</SPAN><STRONG>3p per minute ✝</STRONG></LI><LI><SPAN>International to UK texts – from&nbsp;</SPAN><STRONG>4.9p ✝</STRONG></LI></UL> Tue, 04 Apr 2023 09:46:46 GMT sc1999 2023-04-04T09:46:46Z New Sim, data pack with unlimited minutes and texts but cannot call without balance https://community.three.co.uk/t5/Account-and-services/New-Sim-data-pack-with-unlimited-minutes-and-texts-but-cannot-call-without-balance/m-p/11099#M1293 <P>Just got a Sim for my visit to the UK.&nbsp; Never had an issue before.&nbsp; This time, got sim, bought data pack, with unlimited text and minutes.&nbsp; But despite the app showing I have unlimited text and minutes, cannot place a call without the recording saying my balance is too low.</P><P>How do I get this updated?&nbsp;&nbsp;</P> Mon, 03 Apr 2023 21:44:39 GMT https://community.three.co.uk/t5/Account-and-services/New-Sim-data-pack-with-unlimited-minutes-and-texts-but-cannot-call-without-balance/m-p/11099#M1293 nudder01 2023-04-03T21:44:39Z Re: New Sim, data pack with unlimited minutes and texts but cannot call without balance https://community.three.co.uk/t5/Account-and-services/New-Sim-data-pack-with-unlimited-minutes-and-texts-but-cannot-call-without-balance/m-p/11109#M1297 <P>Hi, you can call 33 and talk to customer services. I know that some codes are not free and it may be because you are calling one of those.&nbsp; Below are some details which may or may not apply to you:</P><P><STRONG>Additional and extra charges</STRONG></P><UL><LI><SPAN>Calls to numbers starting 070, 084, 087, 09, and 118 are not included in your monthly inclusive allowance</SPAN></LI><LI><SPAN>Calls to non-geographic service numbers starting 084, 087, 09, and 118 are split into an access charge set by us at&nbsp;</SPAN><STRONG>65p per minute</STRONG><SPAN>,&nbsp;plus a service charge set by the company you’re calling – they'll tell you this</SPAN></LI><LI><SPAN>UK picture messages&nbsp;</SPAN><STRONG>-<SPAN>&nbsp;</SPAN>65p each</STRONG></LI><LI><SPAN>UK to international calls up to – up to&nbsp;</SPAN><STRONG>£3.00 per minute</STRONG></LI><LI><SPAN>UK to international texts – up to&nbsp;</SPAN><STRONG>65p each</STRONG></LI><LI><SPAN>International to UK calls – from&nbsp;</SPAN><STRONG>3p per minute ✝</STRONG></LI><LI><SPAN>International to UK texts – from&nbsp;</SPAN><STRONG>4.9p ✝</STRONG></LI></UL> Tue, 04 Apr 2023 09:46:46 GMT https://community.three.co.uk/t5/Account-and-services/New-Sim-data-pack-with-unlimited-minutes-and-texts-but-cannot-call-without-balance/m-p/11109#M1297 sc1999 2023-04-04T09:46:46Z