https://community.three.co.uk/t5/Account-and-services/Three-fails-to-provide-return-instructions-and-bag/m-p/52789#M12985 <P>Has anybody else have this problem? I cancelled a mobile broadband contact. Three says aI have to return the broadband hub within 30 days or will be charged about £100. They say instructions will follow and I'll be provided a return bag.&nbsp;</P><P>This never happened. I've contacted customer support about three times. Each time they said they have now sent the return bag and it will arrive within 4 days. None of the times this actually happened.&nbsp;</P><P>Is this some kind of trick to sabotage the return so they can get me to pay the £100? Of course I don't have any written records because they insist on being contacted by phone or their web chat.</P> Fri, 04 Jul 2025 19:59:25 GMT Lostcat 2025-07-04T19:59:25Z https://community.three.co.uk/t5/Account-and-services/Three-fails-to-provide-return-instructions-and-bag/m-p/52789#M12985 <P>Has anybody else have this problem? I cancelled a mobile broadband contact. Three says aI have to return the broadband hub within 30 days or will be charged about £100. They say instructions will follow and I'll be provided a return bag.&nbsp;</P><P>This never happened. I've contacted customer support about three times. Each time they said they have now sent the return bag and it will arrive within 4 days. None of the times this actually happened.&nbsp;</P><P>Is this some kind of trick to sabotage the return so they can get me to pay the £100? Of course I don't have any written records because they insist on being contacted by phone or their web chat.</P> Fri, 04 Jul 2025 19:59:25 GMT https://community.three.co.uk/t5/Account-and-services/Three-fails-to-provide-return-instructions-and-bag/m-p/52789#M12985 Lostcat 2025-07-04T19:59:25Z https://community.three.co.uk/t5/Account-and-services/Three-fails-to-provide-return-instructions-and-bag/m-p/52851#M12998 <P>Hello there.&nbsp;</P> <P>That's not ideal. A new process for returns was just introduced, which uses a QR that gets emailed to customers in order for them to arrange the return. I'd recommend reaching out to the support team and asking them to provide you with that instead.&nbsp;</P> <P>Pete.&nbsp;</P> Mon, 07 Jul 2025 09:24:21 GMT https://community.three.co.uk/t5/Account-and-services/Three-fails-to-provide-return-instructions-and-bag/m-p/52851#M12998 PeteG 2025-07-07T09:24:21Z