topic I can’t make or receive calls in Account and services

I can’t make or receive calls

SAK — Mon, 07 Jul 2025 20:19:40 GMT

I can’t make or receive calls . Even when I have the phone right in front if me and call from another phone. My husband also has the same. At least since Thursday. Anyone know how to resolve this? So fat wasted over an hour of my time.. no issue issue with WhatsApp or WiFi. And three claims good coverage of 4g and 5g. ……

Re: I can’t make or receive calls

JonathanB — Tue, 08 Jul 2025 09:06:07 GMT

Hi @SAK,

Sorry to hear you've been having trouble with calls lately. This could mean that your phone isn't connecting for VoLTE, also known as 4G calling. There's some suggestions in this article:

It's also worth checking our Network Status Checker for any local issues, as you're both seeing the same issue.

What model(s) of phone are you both using?

Thanks,
Jonathan