topic Data only SIM sends APP passcode to SIM phone number in Account and services

Data only SIM sends APP passcode to SIM phone number

Ian_Stone — Sat, 12 Jul 2025 13:30:15 GMT

I have a data only SIM. If I try to login to my account from my Apple iPhone. A passcode is sent to the SIM phone number. My phone has a Vodaphone SIM.

Re: Data only SIM sends APP passcode to SIM phone number

Clever-Trevor — Sat, 12 Jul 2025 17:13:15 GMT

Hi,

this has been a long standing problem,

you would need to put the data sim into your phone. So as to receive the sms “code”.

Then, you can login.

Hope this helps.

Re: Data only SIM sends APP passcode to SIM phone number

JonathanB — Tue, 15 Jul 2025 16:25:24 GMT

Hi @Ian_Stone,

Sorry to hear the OTP messages are proving an issue. What device are you using the data SIM with? Other than iPads most data devices do tend to support text. If you check out our Device Support pages, and select your device model, the "how to guides" usually have advice on how to access your texts for Broadband devices, if supported.

Thanks,
Jonathan