topic Re: Roaming Malaysia in Account and services

Roaming Malaysia

stephenwhite62 — Wed, 05 Apr 2023 04:34:37 GMT

Am i correct in that Roaming is not currently available in Malaysia on a pay-as-you-go can access wifi networks but cannot receive calls ? Is there a way to access voice mail messages during this time ?

Re: Roaming Malaysia

sc1999 — Wed, 05 Apr 2023 05:51:45 GMT

If you can access another phone you can follow these instructions and, hopefully, hear you voicemail. Follow this link, select your device and look for voice under calling.

https://devicesupport.three.co.uk/#:~:text=dialling%2007782%20333%20123%20from,abroad%20and%20following%20the%20instructions.

Re: Roaming Malaysia

JonathanB — Thu, 06 Apr 2023 10:08:24 GMT

Hi @stephenwhite62,

It looks like we do have a roaming agreement in Malaysia, but it's not a destination covered under our Go Roam service, so roaming charges can be quite expensive, and we can't guarantee coverage in all locations. Here's a link to the roaming rates in Malaysia.

As @sc1999 mentioned, you can dial into voicemail from another line if available. If you call +447782 333 123 then you should be prompted for your mobile number, then your Voicemail PIN. The PIN does need to have been set up from your phone before you left the UK though.

It may be worth checking with the PAYG team too, just to make sure that roaming is active for your account. If you open a chat from the PAYG help page, then it should get you to the correct team.

Thanks,
Jonathan