topic Re: People can't hear me in Account and services

People can't hear me

Booboo — Wed, 16 Jul 2025 15:24:22 GMT

They can only hear me when speaker in on this is a new phone

Re: People can't hear me

Paddiewack — Thu, 17 Jul 2025 09:18:28 GMT

Then it’s an incorrectly set up or a faulty new phone!

Re: People can't hear me

JonathanB — Thu, 17 Jul 2025 12:25:58 GMT

Hi @Booboo,

Welcome to the Three Community.

I'm with @Paddiewack on this. It sounds like a hardware issue. A further way to test this is by making a call on other Apps such as Messenger or WhatsApp etc, if the problem is the same on both Voice calls and Apps, this would confirm it's the actual mic, as opposed to your network connection.

You could try a factory reset, which hopefully won't be too disruptive if it's a new phone, just in case it's a software problem. If this doesn't help then if we supplied the phone, please get in touch, or if you bought it elsewhere contact the place of purchase.

Thanks,
Jonathan

Re: People can't hear me

JonathanB — Fri, 25 Jul 2025 12:16:10 GMT

Hi @Booboo,

We didn't hear back from you. Did you manage to solve the issue, was it a hardware issue as we suspected?

Thanks,
Jonathan