topic Re: Not receiving calls from other providers in Account and services

Not receiving calls from other providers

Kholoud — Thu, 24 Jul 2025 11:43:10 GMT

I was with o2 for the last couple of years and decided to switch to Three on Monday.
after providing my PAC to three and switching fully from o2 to Three. I am unable to receive any calls and msgs from other providers such as EE, gifgaff, o2 etc. please advice!? Do i need to go back to o2?

Re: Not receiving calls from other providers

jr0 — Thu, 24 Jul 2025 14:05:36 GMT

sounds like you may have a split port. I think Three support team can and will reach out to your previous operator but you may have to ask to escalate this... or maybe a moderator can help you getting you through the right place/team @JonathanB

Re: Not receiving calls from other providers

JonathanB — Thu, 24 Jul 2025 14:29:44 GMT

Hi @Kholoud,

Sorry to hear this, it certainly sounds like a split port as @jr0 mentioned. If you get in touch, the customer service team will be able to raise the issue with our porting team who will work with your previous provider to fix this.

Thanks,
Jonathan

Re: Not receiving calls from other providers

Kholoud — Thu, 24 Jul 2025 20:11:32 GMT

Hello,

i have spoke to the customer service and they confirmed there is nothing wrong with the porting which they think its nothing to do with the porting. I have another number which is already having the same issue for the last 6 months.

Re: Not receiving calls from other providers

Kholoud — Thu, 24 Jul 2025 20:12:17 GMT

I have raised this again and they advised me to wait 7 days for deep investigation

Re: Not receiving calls from other providers

JonathanB — Mon, 28 Jul 2025 09:17:03 GMT

Hi @Kholoud,

I'm not sure I'm following, you ported another number to Three 6 months ago, and you haven't received any calls or messages from other networks successfully in the past 6 months?

Thanks,
Jonathan

Re: Not receiving calls from other providers

JonathanB — Wed, 06 Aug 2025 15:10:34 GMT

Hi @Kholoud,

We never heard back from you. Did the team manage to find a solution? You also mentioned having the same or a similar issue on another number?

Thanks,
Jonathan