topic Re: Please cancel my add on in Account and services

Please cancel my add on

wayneharrington — Sat, 20 Aug 2022 19:17:31 GMT

Please cancel my add on. It is impossible to find a way of doing this myself

Re: Please cancel my add on

PeteG — Mon, 22 Aug 2022 09:33:48 GMT

Hey there, Wayne.

Welcome to the Three Community.

I'm sorry you're having issues getting the add-on removed. You can normally do this through My3, but if you're having issues on that, or the add-on isn't coming off as expected, we can help take the add-on off of the account for you. One of our moderators will send you a PM with more info on how to get in touch.

The team will be happy to help sort that out for you 🙂

Pete.

Re: Please cancel my add on

AN — Sun, 11 Dec 2022 20:54:57 GMT

I’m having trouble cancelling my add on too. Please cancel. It needed to be done by 12th but I simply cannot see where I might cancel it on the App!!

Re: Please cancel my add on

Brookie2012 — Wed, 15 Nov 2023 23:37:17 GMT

Please cancel my add on. It is impossible to find a way of doing this myself

Re: Please cancel my add on

JohnM — Thu, 16 Nov 2023 09:17:56 GMT

Hey @Brookie2012,

Lets get this sorted for you!

I have sent you a PM with a link to our colleagues who can help you with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: Please cancel my add on

Marcuss — Fri, 26 Apr 2024 11:32:49 GMT

I requested mine to be removed, which took some time as there is no obvious way to do it on the app. The next month, I see that I am still being charged the same amount.

Re: Please cancel my add on

PeteG — Sat, 27 Apr 2024 13:47:52 GMT

Hello.

It's normally the next months bill where you would be charged for the addon. The exception to this is if the addon is active through the bill cycle, in that case, the system will charge you for the previous months addon, plus the month ahead.

If you took the addon for just a single month, the charge that was on the bill would like have been for that. If you're unsure though, and would like to get it checked, the support team will be able to access the account and double check it for you.

Pete.

Re: Please cancel my add on

almacd64 — Sun, 26 Jan 2025 22:10:21 GMT

It seems the app and the web account pages still don't allow you to do this. No option to remove the add on. Pretty poor really. Smacks of 3 making it too difficult so people just keep paying.

Re: Please cancel my add on

xx_ash465 — Mon, 23 Jun 2025 14:15:08 GMT

I would like to cancel my data add on but can not find anywhere to do this on the app. Help please

Re: Please cancel my add on

JonathanB — Tue, 24 Jun 2025 14:21:45 GMT

Hi @xx_ash465,

We can't directly access your account from the Community, but if you're having trouble making an account change you can find all the ways to get in touch here.

Thanks,
Jonathan

Re: Please cancel my add on

grimtop — Fri, 11 Jul 2025 11:59:59 GMT

I am going around in circles and can not find a way to cancel my 10 gb monthly data add on .I purely use the add on when overseas . Adding the data top up is easy but cancelling is impossible. I cannot find a cancel instruction however hard I try

Re: Please cancel my add on

MichaelP — Sat, 12 Jul 2025 11:28:10 GMT

Hello @grimtop,

Sorry to hear you're having problems with cancelling your data add-on. We can't directly access your account from here to cancel the add-on, but please connect with us here and we'll do our best to help.

Thanks,
Michael

Re: Please cancel my add on

BC64 — Sat, 26 Jul 2025 11:45:24 GMT

Mate this is silly, for 2 months I’ve tried to cancel my data add on renewal with the customer support live chat and every time they’ve deflected and said come back either a few more days or at the end of the month , I’ve emailed and no reply either , there is no button on the app or website to cancel it myself surely it’s not that hard to just stop the renewal your end?

Re: Please cancel my add on

PeteG — Mon, 28 Jul 2025 10:40:30 GMT

Hello there.

I'm unsure why the team asked you to come back another time, perhaps there was a technical issue at the time or something like that. All I can recommend at this stage is to contact them again. I'm not sure which address you are emailing, but Three don't have an email address for general customer service correspondence, that's likely why you haven't heard back.

Pete.