topic I've been scammed from someone claiming to be from three in Account and services

I've been scammed from someone claiming to be from three

BJC1992 — Mon, 28 Jul 2025 16:49:46 GMT

I've been scammed by someone claiming to be from three. I received a call offering me a slightly reduced monthly price for 12 months because I've been a long time customer. I wasn't particularly bothered by the reduced price but I went along with it, they wanted to send me a free gift as a thank you aswell. They already knew my address, email address account number and sort code. And they sent me a code that they needed but this came in the form of a Microsoft password reset email which I of course found odd. I didn't give them the code but they text me a one time pass code, which I later see three would never ask for. I gave him bank information as I has received a text and email which came on the same text thread as the genuine three messages so I assumed was genuine. I don't understand how they make an email or text come from the exact same email, that's what made me think it was genuine. When googling the number it turns out to be a butcher shop. I froze my card before they could take any money.

Re: I've been scammed from someone claiming to be from three

JonathanB — Tue, 29 Jul 2025 09:32:50 GMT

Hi @BJC1992,

I'm really sorry to hear you've been targeted by fraudsters. Please follow the guidance on our report a problem page, and this will take you through the best organisations to report the issue to,including your bank, Three, and Action Fraud.

Thanks,
Jonathan

Re: I've been scammed from someone claiming to be from three

q4quality — Tue, 29 Jul 2025 14:01:30 GMT

Assuming you did not hand over the full debit card number, please keep an eye on your bank direct debits. That is the worst damage Fraudsters could impersonate you to subscribe to services with direct debit with the bank account/sortcode number, as those number will remain the same even if they issue a new debit card. The direct debit comes with guarantee, so you are covered, as long as you spot it and bring it to attention.

Re: I've been scammed from someone claiming to be from three

BJC1992 — Tue, 29 Jul 2025 19:33:23 GMT

Unfortunately I did give them my card number but I soon realised my mistake and froze my card, I've now been issued a new card. I think what they did (as the knew my email address) is just click the forgot password link and it sends a genuine email, I think its ways like that where I got what seemed like genuine emails. I should have spotted the signs but is too easy to get caught out.

Re: I've been scammed from someone claiming to be from three

JonathanB — Wed, 30 Jul 2025 12:28:38 GMT

Hi @BJC1992,

I'm glad to hear your card issuer has helped. If you haven't already please have a look at the linked page in my previous reply. This will help you make sure you've notified all the correct organisations. It's best to report the issue with our customer services, and Action Fraud too.

Thanks,
Jonathan