https://community.three.co.uk/t5/Account-and-services/Having-an-awful-time-trying-to-activate-a-new-iPhone/m-p/53744#M13236 <P>I found an amazing deal via the BLC website for an iPhone 16 and 150 Gb data for £27 p/m on a two year contract (3 years on phone £19 Phone + £8 contract p/m), but was told in store and via customer support they couldn't match this deal, even though it was via the Three website - they all seemed surprised it was real. I didn't want to leave Three or loose my number, so I was advised to transfer my old number to a different provider and then port it back back in order to keep my existing Three number.... What a mistake staying with Three has been.</P><P>I can't activate the eSIM on the phone as I transferred a back up from my old phone, I can't use the Three app as I no longer am getting the 6-digit codes to access my account and online support are no help at all - they send codes to my email but that doesn't work for the app. I can't activate the eSIM without using the app and the alternative way of using an email QR code seems to not exist with Three.&nbsp;</P><P>Why is this so hard? Any suggestions? Do I need a new eSIM?</P><P>I wish I'd looked at the Three trust pilot review of 1.3... so many 1 stars reviews. Im still in the 14 day cooling off period, so thinking of just dropping it al back off in the store.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 29 Jul 2025 10:48:56 GMT Nickh 2025-07-29T10:48:56Z https://community.three.co.uk/t5/Account-and-services/Having-an-awful-time-trying-to-activate-a-new-iPhone/m-p/53744#M13236 <P>I found an amazing deal via the BLC website for an iPhone 16 and 150 Gb data for £27 p/m on a two year contract (3 years on phone £19 Phone + £8 contract p/m), but was told in store and via customer support they couldn't match this deal, even though it was via the Three website - they all seemed surprised it was real. I didn't want to leave Three or loose my number, so I was advised to transfer my old number to a different provider and then port it back back in order to keep my existing Three number.... What a mistake staying with Three has been.</P><P>I can't activate the eSIM on the phone as I transferred a back up from my old phone, I can't use the Three app as I no longer am getting the 6-digit codes to access my account and online support are no help at all - they send codes to my email but that doesn't work for the app. I can't activate the eSIM without using the app and the alternative way of using an email QR code seems to not exist with Three.&nbsp;</P><P>Why is this so hard? Any suggestions? Do I need a new eSIM?</P><P>I wish I'd looked at the Three trust pilot review of 1.3... so many 1 stars reviews. Im still in the 14 day cooling off period, so thinking of just dropping it al back off in the store.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 29 Jul 2025 10:48:56 GMT https://community.three.co.uk/t5/Account-and-services/Having-an-awful-time-trying-to-activate-a-new-iPhone/m-p/53744#M13236 Nickh 2025-07-29T10:48:56Z https://community.three.co.uk/t5/Account-and-services/Having-an-awful-time-trying-to-activate-a-new-iPhone/m-p/53782#M13250 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/40200">@Nickh</a>,</P> <P>Sorry to hear about the issues you've been having with setting up your new SIM.</P> <P>If you're no longer able to access your online account to activate the eSIM, the two options would be to either have a physical SIM sent by customer services to you billing address, or it may be preferable to visit a Three store with your photo ID. The team in store should be able to get you back online without waiting on a SIM in the post.</P> <P>Thanks,<BR />Jonathan</P> Wed, 30 Jul 2025 10:19:05 GMT https://community.three.co.uk/t5/Account-and-services/Having-an-awful-time-trying-to-activate-a-new-iPhone/m-p/53782#M13250 JonathanB 2025-07-30T10:19:05Z