topic Re: Smartwatch Pairing Plan issue in Account and services

Smartwatch Pairing Plan issue

Darkstar — Wed, 08 Mar 2023 12:29:58 GMT

I'm having trouble setting up a mobile plan with my Samsung Watch 5 Pro. It keeps on giving me an error with "Smartwatch Pairing isn't available with you plan" message.

I do have the Smartwatch Pairing as an add-on to my Unlimited Data Unlimited Minutes plan and using a Samsung S22 Ultra.

Re: Smartwatch Pairing Plan issue

Darkstar — Wed, 08 Mar 2023 14:55:53 GMT

Re: Smartwatch Pairing Plan issue

JonathanB — Fri, 10 Mar 2023 14:09:02 GMT

Hi @Darkstar,

Samsung watch pairing is currently only available on our Three Your Way plans that launched on the 30th January 2023. It looks like you're on one of our older plans at the moment going by the screenshot?

We're working to make Samsung watch pairing available to customers on all plans, and expect to have this in place later this year. For the moment, customers on our older plans only have access to pairing Apple watches with iPhones. You should still be able to pair via Bluetooth when in range of your phone.

Thanks,
Jonathan

Re: Smartwatch Pairing Plan issue

James78 — Sun, 19 Mar 2023 22:17:58 GMT

Hi Jonathan. I've just been gifted a smartwatch 4 as a present. Am i right in thinking theres no way for me to get pairing with this watch at the moment? And will the smartwatch4 be included in the pairing later this year to allow network connectivity on its own? Or will it only be smartwatch 5? Thanks.

Re: Smartwatch Pairing Plan issue

JonathanB — Tue, 21 Mar 2023 13:29:11 GMT

Hi @James78,

Yeah in terms of the Samsung Watches, it's the 5 onwards that is supported, and right now on Three Your Way plans only. I'll certainly pass the feedback on in case we can add support for any of the older watches though.

JonathanB

Re: Smartwatch Pairing Plan issue

Gary — Mon, 03 Apr 2023 19:33:08 GMT

That’s not true about Apple Watch pairing

Re: Smartwatch Pairing Plan issue

JonathanB — Tue, 04 Apr 2023 15:55:15 GMT

Hi @Gary,

We've responded to your replies on multiple community threads. I sent you a private message when you originally posted on the community reporting issues pairing your Apple watch last year.

You need to speak to the team I've linked you to there so that we can investigate this further. I can only assume that you're having trouble navigating the community and/or finding your private messages as you've never directly came back to me or Steph any time we've responded to you.

To view your messages click on your avatar image in the top right of any community page, then "Messages", you can also use the "Notifications" option there to view when someone has replied or @ mentioned you on a post. Hopefully the below image helps you find these:

It's also worth verifying your email with the community so that you get email notifications about replies and private messages. If you search your emails from when you first registered you should have received an email with a verification link, if it's not in your inbox, check your spam or junk folders.

JonathanB

Re: Smartwatch Pairing Plan issue

Gary — Sat, 08 Apr 2023 15:56:11 GMT

Sorry mate got nowhere and I’m stuck with a £600 remote control when streaming lol

but open too any ideas to resolve I did go to a three shop and they said that don’t do esims so still lost

Re: Smartwatch Pairing Plan issue

DickyT28 — Sat, 08 Jul 2023 16:42:29 GMT

Hi Jonathan, I have the pro 5 watch and have just got off the phone to customer service who sold me a 1 month add on for this. And surprise I also get the same issue. The thing that really gets me is the Three website has a page for smart pairing and says you do Samsung 5 watches, so much so you can even buy them with the plan from the online 3 shop so why is it not available/ working just as an add on and why advertise it?

Re: Smartwatch Pairing Plan issue

Chunnyb — Wed, 26 Jul 2023 14:45:57 GMT

Any news on when this will be available to customers on a Business Plan?

Re: Smartwatch Pairing Plan issue

JonathanB — Thu, 27 Jul 2023 10:28:08 GMT

Hi @Chunnyb,

Sorry no news on this yet, but the last update I heard is that we are exploring options for Business so hopefully support will be added in the future.

Thanks,
JonathanB

Re: Smartwatch Pairing Plan issue

Darkstar — Sat, 12 Aug 2023 01:12:32 GMT

Hi @JonathanB,

Op here. I'm assuming the pairing plan now works with the older plans like my Unlimited plan as I am now getting a E53305 instead.

Re: Smartwatch Pairing Plan issue

JonathanB — Tue, 15 Aug 2023 15:22:41 GMT

Hi @Darkstar,

Yeah we've put some system updates through, so the older plan ought to be compatible. I've had some feedback that the Galaxy wearable app from the Samsung store is the one to use rather than the one in Play store if that seems to help?

If you're still running into issues setting this up, let me know and I'll get you in touch with a support team that can look into it further

Thanks,
JonathanB

Re: Smartwatch Pairing Plan issue

Darkstar — Thu, 17 Aug 2023 13:08:31 GMT

Hi @JonathanB,

Please do as I am still having trouble with it. Both Play and Galaxy Store Wearable version of the app don't seem to work since I'm always getting that E53305 error.

Re: Smartwatch Pairing Plan issue

scottnye1978 — Thu, 07 Sep 2023 13:17:58 GMT

Sorry to hijack but I am having the same issue with a Galaxy Watch 3 which I just purchased. Getting told watch not supported, and when speaking to Three customer services, they dont know anything and keep referring me to the app to buy the pairing (which is not possible.

Can anyone tell me

1) is the Galaxy watch 3 currently/ever going to be supported?

2) how can I buy the pairing option?

thanks

Re: Smartwatch Pairing Plan issue

August24 — Wed, 17 Jul 2024 21:09:16 GMT

Hi Jonathan,

is there any news on when Business plans will work with either Apple Watch’s ?
Thanks

Re: Smartwatch Pairing Plan issue

KateS — Thu, 18 Jul 2024 08:37:44 GMT

Hey @August24,

Unfortunately, I've not heard any news on this recently. Hopefully, it'll be added in the future and I'll make sure to update the Community on this if anything changes.

Thanks,
Kate