topic Re: Email update problems in Account and services

Email update problems

KW1 — Mon, 28 Jul 2025 18:09:22 GMT

Need to change email address but live chat not working and no one to call on 333

Re: Email update problems

PeteG — Mon, 28 Jul 2025 18:42:16 GMT

Hi there.

Welcome to Three Community.

Livechat seems to be working ok, and the support team are around until 10pm on the phone. What is it that's actually happening for you when you try chat and 333?

Pete.

Re: Email update problems

q4quality — Tue, 29 Jul 2025 13:45:54 GMT

or try calling 07782 333444 and press 2 using a different mobile/landline.

Re: Email update problems

JonathanB — Mon, 04 Aug 2025 13:25:51 GMT

Hi @KW1,

Did you manage to get in touch with the team to update your email info? Please let us know if you still need any help with this.

Thanks,
Jonathan