topic Re: Voicemail not working in Account and services

Voicemail not working

Rhiamac — Thu, 31 Jul 2025 17:01:55 GMT

I have set up my voicemail through 123. However, when someone calls me they are not given the option to leave a message. How can I make sure this happens?

Re: Voicemail not working

jr0 — Thu, 31 Jul 2025 20:00:35 GMT

When did join Three? And did your Voicemail work before?

Re: Voicemail not working

JonathanB — Mon, 04 Aug 2025 13:40:51 GMT

Hi @Rhiamac,

Are you still having issues with your Voicemail?

@jr0 has asked a couple of questions which could provide helpful info. I'd also add to this:

What model of phone do you use?
When you say that there's no option to leave a message, what happens? Does the caller receive an automated message or are they possibly hanging up before diverted to Voicemail? Can you try a test call to your number please, make sure to hang on for about 30 seconds and this should ensure that you've waited long enough for the divert to happen.

Thanks,
Jonathan