topic Re: Close account in Account and services

Close account

Julie56 — Wed, 30 Jul 2025 07:49:57 GMT

My mom passed away how do I close her account because I’m getting no where when I ring up

Re: Close account

JonathanB — Wed, 30 Jul 2025 15:26:35 GMT

I'm so sorry to hear that your mum had passed away. I appreciate this must be a really difficult time, and we want to make closing accounts in a situation like this as straight forward as possible.

Here's a link to our bereavement support page. There's info there about life ledger, or you can find an option to chat with our specialist bereavement team there.

Please let me know if you're able to find the help you need from the link above.

Thanks,
Jonathan

Re: Close account

JonathanB — Mon, 04 Aug 2025 13:20:31 GMT

Hi @Julie56,

Did you manage to get this resolved with the info on the page I've linked over to? Please let me know if you still need any help.

Thanks,
Jonathan