topic Re: Cannot access voicemail in Account and services

Cannot access voicemail

AndyBR — Mon, 04 Aug 2025 15:41:41 GMT

For some reason this has been going on for about a year, I cannot access voicemails, I called the number 123 which rings for about one second then disconnect, I have also rang the main number and it does exactly the same, I have powered off my phone and turned it on again, Turned off Wi-Fi, But no joy, any thoughts?

Re: Cannot access voicemail

JonathanB — Tue, 05 Aug 2025 10:50:56 GMT

Hi @AndyBR,

Can you try dialling *123 to check if this resets your Voicemail access, and let me know?

Thanks,
Jonathan

Re: Cannot access voicemail

JonathanB — Mon, 11 Aug 2025 14:24:52 GMT

Hi @AndyBR,

Did you get a chance to test my suggestion below, or did you find another solution? Please let us know if you still need help with this.

Thanks,
Jonathan

Re: Cannot access voicemail

AndyBR — Fri, 15 Aug 2025 06:42:35 GMT

I can’t ring the number 123 like I said it just disconnects straight way the same if I try 333 and the main number

Re: Cannot access voicemail

PeteG — Sat, 16 Aug 2025 13:45:38 GMT

Hello.

It sounds like you might have general calling issues since it's affecting more than just the voicemail number. Are you able to call all other numbers?

Pete.