topic Re: Bared from making calls in Account and services

Bared from making calls

Chijioke — Thu, 07 Aug 2025 15:32:48 GMT

Hello, I just need to understand what is going on in my account. I have been bared from making calls because I’m owning about £12. Which I don’t seem to understand how that came about. I’m on an unlimited plan which I’m charged monthly to the best of my knowledge.
How come are you requesting that I pay £12?

Re: Bared from making calls

Geluk — Thu, 07 Aug 2025 19:32:36 GMT

BARED; no such word.

Re: Bared from making calls

Paddiewack — Fri, 08 Aug 2025 08:30:52 GMT

This isn’t customer service! It’s a customer discussion forum with no access to your account. You’ll need (on face value) to pay the amount apparently owed or contact customer service either from another phone on 0333 338 1001 or by using the chat feature.

Re: Bared from making calls

PeteG — Fri, 08 Aug 2025 09:36:14 GMT

Hello.

Welcome to Three Community.

I'd recommend using My3 to access the bills on your account. You can see the amount that was due in each bill, as well as the amount that was paid for the previous bill. This should shed light on where the £12 came from.

Pete.

Re: Bared from making calls

MichaelP — Thu, 04 Sep 2025 14:41:31 GMT

Hello @Chijioke,

Did you gain any clarity on what this £12 balance originated from? You can download your bills via My3 and check the itemised breakdown for details on this.

Thanks,
Michael